Computer-Aided Dispatch (CAD) Coordinator

New Hanover County

Wilmington (NC)

On-site

USD 56,000 - 76,000

Full time

4 days ago

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Benefits offered by this job

Employer paid 401k contributions

Medical, dental, vision insurance

Paid holidays and leave

Education leave and professional dev.

Onsite health and wellness center

Job summary

New Hanover County 911 Center is seeking a Computer-Aided Dispatch (CAD) Coordinator to provide technical and operational support for the CAD system used to support emergency response operations. The CAD Coordinator will perform system maintenance, configuration, and data management activities to ensure accurate call handling, effective dispatch operations and reliable system performance.

The role includes administration of CAD data and user access, configuring resources, and developing dispatch

Qualifications

Associate’s Degree in Criminal Justice, Information Systems, or related field and three years of experience installing and troubleshooting computer problems or equivalent
Experience configuring, maintaining, and supporting CAD components and related software such as PURVIS Automated Dispatch, ProQA and AQUA
Ability to manage CAD system data, user accounts, roles and access rights in alignment with security and policy requirements
Strong collaboration with public safety agencies and IT staff to implement system updates and operational changes

Responsibilities

Perform day-to-day administration and maintenance of the CAD system across multiple agencies
Ensure accuracy and integrity of CAD data to support call handling, resource deployment and responder safety
Create and manage CAD user accounts, records, roles, and permissions
Configure and maintain agency resources, including personnel, units and apparatus within the CAD system
Develop and optimize response plans, run cards, and dispatch logic
Manage nature codes, call types and incident classification structures
Maintain CAD mapping layers and geographic data for dispatching and situational awareness
Configure automatic notifications, alerts and workflows to support coordination
Support PURVIS, ProQA and AQUA software integration with CAD protocols
Collaborate with stakeholders to implement system updates and operational changes
Support data tracking, reporting and quality assurance initiatives
Maintain regular attendance and be available during emergencies
Perform other duties as needed

Skills

CAD administration

IT troubleshooting

Data management

Education

Associate’s Degree in Criminal Justice, Information Systems, or related field

Tools

PURVIS Automated Dispatch

ProQA

AQUA Priority Dispatch

Job description

Position Information

The New Hanover County 911 Center is seeking a Computer-Aided Dispatch (CAD) Coordinator to provide technical and operational support for the CAD system used to support emergency response operations. The CAD Coordinator will perform system maintenance, configuration, and data management activities that support operational standards to ensure accurate call handling, effective dispatch operations and reliable system performance.

Duties

Perform day-to-day administration and maintenance of the CAD system that supports emergency response operations across multiple agencies.
Ensure the accuracy, reliability, and integrity of CAD operational data to support effective call handling, resource deployment, and responder safety.
Create, maintain, and manage CAD system user accounts, business records, roles, access rights and premise alerts in accordance with security, operational, and policy requirements.
Configure, maintain, and manage agency resources within the CAD system, including personnel, units, apparatus, and associated attributes.
Develop, maintain, and optimize response plans, run cards, and dispatch logic to support efficient and appropriate emergency response.
Create, update, and manage nature codes, call types, and incident classification structures to ensure consistent and accurate incident handling.
Maintain CAD mapping layers and geographic data used for location-based dispatching, situational awareness, and operational considerations such as road closures.
Configure and maintain automatic notifications, alerts, and system workflows to support operational awareness and response coordination.
Configure, maintain, and support PURVIS Automated Dispatch components and related CAD system functionality.
Configure, maintain, and support ProQA and AQUA (Priority Dispatch) software to ensure accurate call interrogation and integration with CAD protocols.
Work collaboratively with public safety agencies, communications staff, IT personnel, and County stakeholders to implement system updates and operational changes.
Support operational data tracking, reporting, and quality assurance initiatives.
Perform work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
Perform work during emergency/disaster situations.
Perform other duties of a similar nature or level.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Hours

Monday through Friday 8:00 a.m. - 5:00 p.m. Must be available to work during emergency situations.

Salary Information

The hiring range for this position is $56,351 - $76,074, plus a competitive benefits package. Salary will be determined based on qualifications, internal equity, budget, and market considerations.

Qualifications

Associate’s Degree in Criminal Justice, Information Systems, or related field, and three (3) years of experience installing and troubleshooting computer problems; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the specific position as listed above.

Licenses/Certifications

Preferred - Emergency Number Professional (ENP) Certification
Must be able to obtain DCI (Department of Criminal Investigation) certification through the State Bureau of Investigation (SBI) to perform the essential duties of this position. U.S. citizenship is required to obtain DCI certification. The ability to obtain DCI certification is determined through testing and successful fingerprint background check results.
Access to the DCI database cannot be granted by the SBI if any of the following circumstances apply:
Conviction of a felony
Conviction of a Class B Misdemeanor within the last 10 years
Conviction of two or more Class B Misdemeanors regardless of the date of conviction

Other Information

This is a continuous posting that is open until filled with a priority application date of Wednesday 9/9/2026.

New Hanover County is an Equal Opportunity Employer.

Benefits

New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include

Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions);
Retirement plan through the NC Retirement system;
Paid sick and personal leave + 13 paid holidays per year;
Paid parental leave;
Paid community services leave to give back to our community;
Education leave to obtain a degree within your line of work;
Medical, dental, vision insurance + many other insurance options;
Employee assistance program;
100% employer paid long term disability;
Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist;
Professional development trainings & leadership initiatives;
Opportunities to make a difference in your community;
And so much more!

Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies.

Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire.

All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits. Part-time position with fewer than 20 scheduled hours per week will not include benefits.

01 Indicate your years of experience in the administration and maintenance of a CAD system that supports emergency response operations across multiple agencies.

No experience in the administration and maintenance of a CAD system
Less than 1 year experience in the administration and maintenance of a CAD system
1 to 3 years experience in the administration and maintenance of a CAD system
3 years of more experience in the administration and maintenance of a CAD system

02 Indicate your years of experience configuring, maintaining, and supporting PURVIS Automated Dispatch components and related CAD system functionality.

No experience configuring, maintaining, and supporting PURVIS Automated Dispatch components and related CAD system functionality.
Less than 1 year experience configuring, maintaining, and supporting PURVIS Automated Dispatch components and related CAD system functionality.
1 to 3 years experience configuring, maintaining, and supporting PURVIS Automated Dispatch components and related CAD system functionality.
3 years or more experience configuring, maintaining, and supporting PURVIS Automated Dispatch components and related CAD system functionality.

03 Indicate your years of experience configuring, maintaining, and supporting ProQA and AQUA (Priority Dispatch) software to ensure accurate call interrogation and integration with CAD protocols.

No experience configuring, maintaining, and supporting ProQA and AQUA (Priority Dispatch) software to ensure accurate call interrogation and integration with CAD protocols
Less than 1 year experience configuring, maintaining, and supporting ProQA and AQUA (Priority Dispatch) software to ensure accurate call interrogation and integration with CAD protocols
1 to 3 years experience configuring, maintaining, and supporting ProQA and AQUA (Priority Dispatch) software to ensure accurate call interrogation and integration with CAD protocols
3 years or more experience configuring, maintaining, and supporting ProQA and AQUA (Priority Dispatch) software to ensure accurate call interrogation and integration with CAD protocols

04 Are you a U.S. Citizen? (U.S citizenship is required to obtain DCI certification)

05 Have you ever been convicted of a felony?

06 Have you been convicted of a Class B Misdemeanor within the last 10 years?

07 Have you been convicted of two or more Class B Misdemeanors regardless of the date of conviction?

08 Do you understand that selected candidate(s) must successfully pass a criminal history background check, fingerprinting, and a drug screening test?