Role overview
Help researchers and other users apply computational protein engineering methods to their projects, while turning their feedback into improvements to a protein design platform. This role combines technical customer support and teaching with product discovery, feature design, implementation, and collaboration on research and deployment.
Responsibilities
- Teach users computational protein engineering practices and help them apply available tools to their projects.
- Lead product demonstrations, onboarding, tutorials, and other learning sessions.
- Create practical learning materials, including documentation, tutorials, and case studies.
- Build lasting customer relationships, identify pain points, and help shape solutions.
- Use the platform for internal work and translate firsthand experience and user feedback into product and feature ideas.
- Contribute to feature design across user-facing interfaces and backend APIs, implementation, research, and deployment.
- Represent the team at customer visits and conferences, and keep up with relevant research and laboratory techniques.
Requirements
- A bachelor’s degree plus industry or research experience, or a higher degree, in a quantitative field with a protein engineering background; a PhD is preferred.
- Broad knowledge of computational protein engineering, including protein language models, structure prediction, and sequence and structure design tools.
- Programming experience in Python, R, or a similar language.
- Familiarity with bioinformatics methods such as homology search, sequence alignment, structure analysis, phylogenetics, PSSMs, and HMMs.
- Understanding of deep learning and generative approaches, including autoregressive and diffusion models.
- Strong written, visual, and spoken communication, with an interest in teaching, learning, and collaborative work.
Nice to have
- Previous experience in a customer-facing role or implementing deep learning models from scratch.
- Hands-on antibody or enzyme engineering experience in a high-throughput, end-to-end setting.
- Frontend or backend software development experience, product or visual design skills, or experience with LLMs and retrieval-augmented generation.
Benefits and work setup
- Full-time, remote-friendly role, with the USA preferred.
- Base salary, equity, and health and dental insurance.