Comprehensive Scheduler I, Patient Access - Temple Faculty Practice

Temple University Health System, Inc.; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Temple Faculty Practice is seeking a Comprehensive Scheduler I in Patient Access to coordinate appointments across Temple Health systems, including TUH, Fox Chase, and affiliated sites. The role involves liaising with patients, providers, and departments to ensure timely access, registration accuracy, and smooth telehealth scheduling.

The successful candidate will have a high school diploma (bachelor’s preferred), at least one year in a medical setting or customer service, and familiarity with

Qualifications

• 1 year experience working in a medical setting or in a relevant customer service role is required.
• General experience with the TFP scheduling system and EPIC is preferred.

Responsibilities

• Liaises with internal and external entities to coordinate access and scheduling across Temple Health systems.
• Manages telehealth scheduling and in-house registration processes to ensure accurate, timely appointments.
• Collaborates across teams and with leadership to support the core access mission.

Education

High School Diploma or Equivalent

Bachelor's Degree in a Healthcare related program (Preferred)

Tools

EPIC

TFP Scheduling System

Job description

Job Description - Comprehensive Scheduler I, Patient Access - Temple Faculty Practice (264370)

Comprehensive Scheduler I, Patient Access - Temple Faculty Practice - (264370)

The Comprehensive Scheduler I has a broad range of scheduling expertise across TFP and Hospital Systems. Serves as liaison to internal and external entities, including, but not limited to TFP, TUH, Fox Chase, Jeanes, TPI, SNF's, Unions. Participates in Value Based Programs to ensure patients receive continuity appointments and link patients post d/c from hospital stays to appropriate follow-up care. Participates in all scheduling functions related to telehealth. Serves as in house registration experts. Collaboratively crosses teams to ensure that all teams are integrated and work closely with Leadership to ensure the core missions related to access are met. The scheduler works with their manager to build relationships with administration and outside scheduling / messaging vendors.

Education

• High School Diploma or Equivalent Required
• Bachelor's Degree in a Healthcare related program Preferred

Experience

• 1 year experience working in a medical setting or in a relevant customer service role Required
• General Experience with the TFP scheduling system and EPIC Preferred

Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Your Tomorrow is Here!

Temple Faculty Physicians, the academic practice plan of Temple Health, is made up of more than 500 employed physicians who are the cornerstone of clinical care and teaching for Temple's healthcare enterprise. These physicians practice in 20 academic departments encompassing virtually every subspecialty in modern medicine.

While remaining committed to our mission of serving patients in our North Philadelphia community, in recent years, Temple Faculty Physicians has expanded its geographic reach beyond Temple University Hospital's Health Sciences campus. Today, Temple faculty physician offices are located at Temple University Hospital and its campuses, satellite offices located in Center City Philadelphia, Fort Washington, PA, Oaks, PA, and various other outpatient settings. This expanded reach has brought Temple medical care closer to home for many of our patients.