Comprehensive Community Services Benefit Specialist

Employment Resources, Inc.; Madison (WI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Employment Resources, Inc. in Madison, Wisconsin is seeking a Community Benefits Specialist to help participants access public benefits and navigate complex systems.

This hybrid role serves Dane County with flexible work-from-home options and periodic travel to engage with clients and partner agencies. You will manage applications, deadlines, and communications with Social Security Administration and healthcare providers, while maintaining thorough records and building strong relationships with

Responsibilities

• Assist individuals with completing applications, reports, and required forms for public benefits
• Ensure deadlines are met and appointments are kept
• Communicate with the Social Security Administration, healthcare providers, and other public agencies on behalf of participants
• Explore additional sources of information and identify resources to support each individual's needs
• Problem‑solve issues that may arise during the benefits process
• Maintain thorough documentation and accurate records
• Develop and maintain positive working relationships with participants, team members, and referring partners
• Work independently while managing multiple priorities

Job description

About ERI

ERI is a dynamic nonprofit dedicated to advancing employment opportunities, supporting personal choices, and enhancing the well‑being of individuals with disabilities. We pride ourselves on our collaborative culture, evidence-based practices, and strong community partnerships. Our innovative use of technology and comprehensive training programs has positioned us as a respected leader at a state and national level in disability employment services and evidence-based practices in the vocational field. We actively participate in policy discussions and advocacy efforts to create systemic change in disability employment.

About the Position

This hybrid position serves individuals throughout Dane County with flexibility to work from home. Travel throughout Dane County may be required to work directly with participants. Travel to ERI's main office in Madison may be required on occasion. However, we understand the importance of flexibility and work‑life balance. ERI provides all necessary equipment including computer, printer and telephone equipment and other essential work tools.

This could be the right opportunity for you, if you are:

• passionate about supporting individuals with mental illness with dignity and respect;
• skilled at navigating complex systems and advocating for others;
• committed to helping people access the resources they need for stability and independence.

As our new Community Benefits Specialist, you will:

• Assist individuals with completing applications, reports, and required forms for public benefits
• Ensure deadlines are met and appointments are kept
• Communicate with the Social Security Administration, healthcare providers, and other public agencies on behalf of participants
• Explore additional sources of information and identify resources to support each individual's needs
• Problem‑solve issues that may arise during the benefits process
• Maintain thorough documentation and accurate records
• Develop and maintain positive working relationships with participants, team members, and referring partners
• Work independently while managing multiple priorities