Complimentary Services Attendant - AM

Vesta Hospitality; Washington (District of Columbia); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Complimentary Services Attendant to enhance guest experiences through exceptional service. In this entry-level role, you will be responsible for setting up and maintaining breakfast and social hour services, ensuring a clean and welcoming environment for guests. The ideal candidate will possess strong communication skills and a commitment to teamwork, contributing to a positive atmosphere. If you are enthusiastic about providing excellent service and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Ability to provide high-quality customer service and maintain cleanliness.
• Strong communication skills to interact with guests effectively.

Responsibilities

• Set up and maintain breakfast and social hour service.
• Respond to guest complaints and requests in a friendly manner.

Skills

Customer Service

Communication Skills

Team Collaboration

Problem Solving

Education

High School Diploma or GED

Tools

Basic Computer Skills

Job description

Join to apply for the Complimentary Services Attendant - AM role at Vesta Hospitality

1 week ago Be among the first 25 applicants

Join to apply for the Complimentary Services Attendant - AM role at Vesta Hospitality

Get AI-powered advice on this job and more exclusive features.

JOB DESCRIPTION: Complimentary Services Attendant

Position Summary

The Complimentary Services Attendant is responsible for providing high quality continental breakfast and social hour and for maintaining the cleanliness of the lodge and servicing meetings in progress in a fast, friendly, efficient, and professional manner.

Essential Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Insures daily breakfast and evening social hour set-up is on schedule and presentable
• Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy and service recovery procedures
• Maintains proper dining experience
  
  

Job Duties And Responsibilities

• Greets all guests promptly in a friendly and welcoming manner
• Accurately completes daily requisitions to replenish supplies from the kitchen
• Maintains proper inventories of food and beverage items throughout the service period
• Maintains sanitation standards and cleanliness of service area at all times
• Properly follows brand requirements
• Inspects all china, glass and silver for cleanliness or damage before placing service pieces into use
• Sets up, cleans, maintains and services group meeting in the meeting rooms, if applicable
• Responds promptly and follows through on guest complaints and requests in effective and friendly manner
  
  

Additional Duties And Responsibilities

• Maintains punctual, regular and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with guests and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure.
• Respectfully takes direction from supervisor.
• Complies with all safety policies, practices and procedures and reports all unsafe activities to supervisor.
• Participates in proactive team efforts to achieve hotel and company goals.
• Provides leadership to others through example and sharing of knowledge and skills.
• Performs other duties as assigned.
  
  

Vesta Hospitality’s Focus Areas Are

Our Teams | Our Guests | Financial Responsibilities | Our Revenue | Responsible Business

Sample Standards Of Measurement Are

Flow Through and Cash Flow, inspection and audit results, forecasting accuracy, accurate and timely data processing, Guest Satisfaction Score, A/R collection status and others.

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience

Education and/or Experience:

High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.

Language Skills

Must be able to read, write and speak English. Must be able to read and interpret simple documents, reports, manuals and correspondence. Must be able to write simple documents, reports, and correspondence. Must be able to speak effectively with clear speech to individuals and groups. Multilingual skills helpful but not required.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and

decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills

Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Requirements And Environmental Conditions

The physical demands described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and position requirements.

The associate must frequently lift and/or move up to 25 pounds, occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the associate is regularly required to stand, talk, hear and walk; reach with hands and arms; use hands to finger, handle or feel. The associate is occasionally required to climb or balance, stoop, kneel, crouch, or crawl, taste or smell, and navigate through tight spaces. The associate is occasionally required to sit. The associates must be able to read, see (close, distance and peripheral vision), adjust focus and apply depth and perception vision.

The work environment described here is representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and position requirements.

While performing the duties of this job, the associate is occasionally exposed to work near moving mechanical parts, outdoor weather conditions, wet or humid conditions (non-weather) and toxic or caustic chemicals. In rare occasions, the associate is required to work in high, precarious places. The noise level in the work environment is usually moderate.

PI268512923

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at Vesta Hospitality by 2x

Get notified about new Customer Service Attendant jobs in Washington, United States.

Seattle, WA $75,000.00-$92,500.00 3 weeks ago

Customer Service Program Specialist, Privacy & Offensive Content (OCP)

Seattle, WA $36,900.00-$58,600.00 5 days ago

Customer Service Program Specialist, Privacy & Offensive Content (OCP)

Customer Service Specialist II - El Paso, TX (Work from Home)

Customer Service Representative I (Facility Attendant)

Customer Service Representative I (Facility Attendant)

Customer Service Associate - Work From Home

Seattle, WA $75,000.00-$105,000.00 2 months ago

Customer Success and Implementation Specialist- Health and Human Services (HHS)

Customer Service Specialist II - El Paso, TX (Work from Home)

Customer Service Specialist II - El Paso, TX (Work from Home)

Customer Service Specialist II - Hawaii (Work from Home)

Customer Service Specialist II - Hawaii (Work from Home)

Customer Service Specialist 2 - Director's Office - Permanent - *02947-25

Customer Retention and Service Specialist

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.