Compliance Technician - Home working

Pacifica; New Hampshire; Remote; USD 33,000 - 47,000; Full time

Job summary

A leading insurance provider seeks a Compliance Technician to ensure compliance with relevant laws and regulations. This home-based role involves monitoring compliance metrics, reporting findings, and assisting with audits. Candidates should have strong communication skills and an understanding of FCA compliance. The position offers a flexible working environment and comprehensive benefits including a pension scheme and annual leave.

Benefits

30 days annual leave

Company Pension scheme

Death-in-service benefit

Discounts via company retail portal

Complimentary appliance cover

Qualifications

• Excellent communication skills, both verbally and written.
• Previous auditing experience preferred but not essential as training will be given.

Responsibilities

• Liaise with management to monitor compliance.
• Ensure compliance performance is recorded and reported.
• Assist in gathering internal information for audits.

Skills

Excellent communication skills

Attention to detail

Flexible working approach

Understanding of FCA Compliance

Competent user of Information Technology

Education

English GCSE Qualification

Job description

Overview

Compliance Technician – Business: Pacifica Warranty – Reporting to: Senior Compliance Manager – Location: Home based

Pacifica Warranty is part of the Pacifica Group. The Group has approximately 500 employees covering a wide range of services including professional appliance repair, advanced IT solutions and insurance products. Pacifica Warranty provides insurance products to its clients which include some of the leading appliance manufacturing and retail brands in the UK. Our fulfilment solutions integrate seamlessly into our clients\' trading platforms, making it easy for them to promote and sell insurance through their existing sales channels. Our insurance policies protect domestic consumer goods including kitchen appliances, technology, entertainment, and other home related products.

We are looking for a Compliance Technician to join our team. You will be responsible for assisting the company in complying with relevant laws and regulatory obligations. This will include compliance with rules arising from the Financial Conduct Authority, the Information Commissioners Office and others as applicable. All duties to be performed according to company procedures and regulatory requirements.

Main Tasks

• Liaise with the Senior Compliance Manager to monitor calls completed by agents to ensure FCA compliant, as per volumes and timescale targets agreed.
• Ensure that findings are recorded and followed up with management; all details must be logged in the audit master sheet.
• Report back to UKW Compliance Manager on current compliance performance.
• Highlight or escalate areas of concern.
• Contribute to robust and effective compliance controls within the organisation and its distribution chain.
• Assist in the gathering of internal information in response to regulatory requests (audits, DSAR).
• Perform various general administrative duties (such as file creation and maintenance of ongoing administrative projects).

Experience And Skills

• Excellent communication skills, both verbally and written.
• Excellent attention to detail.
• Flexible working approach.
• Understanding of FCA Compliance.
• Previous auditing experience preferred but not essential as training will be given.
• Competent user of Information Technology.
• English GCSE Qualification.

Key Performance Indicators

• Timeliness and accuracy of reports.
• Timely and accurate delivery of audit reports to colleagues.
• Compliance metrics in line with objectives.

Hours of work: 37.5 hours a week, Monday-Friday.

Benefits

• 30 days annual leave (including 8 bank holidays).
• Company Pension scheme.
• Death-in-service benefit (3x salary).
• Discounts via company online retail portal.
• Monthly cash prize draw.
• Complimentary appliance cover for your own home appliances.
• Home based role – must have internet connections and a private space to work from home.
• Company phone and laptop provided.