Compliance Technician, Bureau of Network Technology Services

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 69,000 - 80,000; Full time

Job summary

The NYC Department of Health and Mental Hygiene is hiring a Compliance Technician to assist with IT security and operational compliance related to Child Care services. This role involves conducting audits, troubleshooting IT issues, and ensuring adherence to security policies. With a focus on public health, this position offers competitive salary and benefits, including loan forgiveness opportunities and flexible work arrangements.

Benefits

Loan Forgiveness

Premium-free health insurance

Defined benefit pension plan

Work From Home Policy

Wellness Program

Qualifications

• Minimum of 3 years of IT experience.
• Strong knowledge in PC hardware setup and configuration.
• Excellent understanding of the Help Desk environment.

Responsibilities

• Conduct IT security surveys of Child Care field operations.
• Perform imaging and encryption of desktop computers and tablets.
• Diagnose and troubleshoot network and hardware/software errors.

Skills

Customer Service

IT Security

Help Desk Operations

Education

Baccalaureate degree in a relevant field

Certificate from accredited technical school

Tools

Windows

Microsoft Office

Job description

Compliance Technician, Bureau of Network Technology Services

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Compliance Technician, Bureau of Network Technology Services

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Join to apply for the Compliance Technician, Bureau of Network Technology Services role at NYC Department of Health and Mental Hygiene

open to candidates who passed the COMPUTER ASSOCIATE (OPERATIONS) - Exam # 4034 ** amended

Program And Job Description

The Bureau of Network Technology and Telecommunication Services (NTTS) aims to provide DOHMH programs and staff, our external partners and providers, and all citizens relying on our systems and services with a highly reliable and available network infrastructure and services for both voice and data. Resilient and centralized data center services for applications and hosting databases, a customer service-oriented and secure computing environment, and delivery of information technology products and resources that have been designed, engineered and implemented to support and facilitate the agency in all of our initiatives.

Duties Will Include But Not Be Limited To

Perform sensitive investigation and studies concerning the administrative misconduct and incompetency of Child Care field inspector in compliance with IT security policies and internal security.

Conduct IT security surveys of Child Care field operations, IT equipment and facilities.

Perform imaging and encryption of desktop computer, laptops and tablets (iOS & Android).

Perform computer diagnostic and troubleshooting processes to resolve network, hardware, and software errors.

Perform PC maintenance, hardware and software installation, upgrades, system support, equipment salvages, and inventory tracking.

Preferred Skills

Excellent Customer Service experience.

Excellent understanding of Help Desk environment including operations, processes, etc.

Minimum Of 3 Years Of IT Experience

Strong knowledge in Windows, Windows Server, and Microsoft Office

Strong knowledge of PC hardware set-up and configuration.

Why You Should Work For Us

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as:
• a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program and
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
  
  

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [e-mail] or 347-396-6549.

COMPUTER ASSOC (OPERATIONS) - 13621

Minimum Qualifications

• A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or
• A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or
• A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described
  
  

in "1" above; or

• A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above
  
  

Residency Requirement

NYC Residency is not required for this title.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $69,185.00 – $79,563.00

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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