Compliance Support / Agent Assistant

Matlen Silver; New York (NY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading consulting firm in New York is seeking an Agent Assistant/Compliance Support to assist with monitoring electronic communications, particularly on social media. The role requires strong analytical skills and prior experience in the insurance or securities industry. Candidates must be comfortable working with new technologies and collaborating with team members. This position offers remote work opportunities and a chance to be part of a team that emphasizes regulatory compliance and communication oversight.

Qualifications

• Strong analytical skills for reviewing electronic communications.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively.

Responsibilities

• Assist with electronic communications review focusing on social media.
• Run and analyze communications reports leveraging AI tools.
• Collaborate with Compliance and other internal teams.

Skills

Navigating new systems

Interpersonal skills

Insurance/Securities industry experience

Technically savvy

Comfortable with strategic regulatory goals

Tools

Microsoft Word

Microsoft Excel

ChatGPT

Job description

Position Title: Agent Assistant/ Compliance Support

Location: White Plains New York (Remote Possible)

Duration: 06 Months (Possible Conversion/Extension)

***Due to client requirements this role is only open to USC OR GC candidates***

Tools / Platforms / Systems

• Global Relay
• Heresay
• ChatGPT
• Copilot

Additional Position Requirements

• Multiple internal compliance systems
• Third party vendor platforms
• Microsoft Word & Excel
• GPT based tools for reporting/analysis

Summary

The consultant will support the team supervising a wide range of agent activities, with primary focus on electronic communications including social media. This role is essential in monitoring agent communications, as it will assist in applying new risk-based criteria to social media content to ensure increased scrutiny, particularly of posts that include pictures and video content. The consultant will also contribute to other supervisory functions, which may include work with fiduciary requests, the email opt‑out process, disconnected social media profiles, and several other functions the team supports.

Key Responsibilities

• Assist with supervisory responsibilities related to electronic communications review, with a primary focus on social media supervision
• Utilize multiple internal systems, third-party vendor platforms, and ChatGPT to support communications surveillance activities
• Run and analyze electronic communications reports, including leveraging GPT tools to assist with data review and categorization
• Assess communications to distinguish business vs. non‑business content and route business‑related communications for Registered Principal review
• Support additional supervisory and compliance functions as assigned, requiring rapid learning of internal policies and industry regulations (insurance and FINRA)
• Navigate multiple systems simultaneously while managing competing priorities and deadlines
• Collaborate closely with Compliance, Supervision, and other internal stakeholders on an ongoing basis

Must Have Skills / Experience (Non‑Negotiable)

From intake call:

• Comfort navigating new systems
• Interpersonal skills — working with multiple people on the team, speaking up in meetings
• Insurance/Securities industry experience
• Technically savvy / familiarity with content creation (Instagram)
• Comfortable “living and working in the grey” with strategic regulatory goals in mind

Additional Required Qualifications from the Formal Description

• Strong analytical skills with the ability to review, interpret, and assess electronic communications
• Excellent verbal and written communication skills
• Strong organizational skills and ability to manage concurrent work items
• Ability to work independently and collaboratively
• Demonstrated strong work ethic and high attention to detail
• Proficiency with Microsoft Word and Excel
• Comfort using ChatGPT or similar AI tools

Preferred Qualifications

• Prior insurance and/or securities industry experience (compliance, supervision, operations)
• FINRA Series 6 or 7, or insurance‑related designation
• Knowledge of Life Insurance, Fixed & Variable Annuities, Mutual Funds

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non‑job‑related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [e-mail] // 908‑393‑8600