Compliance Specialist - Licensing, Risk & Ethics

brightway; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Brightway Insurance in Jacksonville, FL is seeking a Compliance Licensing Coordinator to monitor regulatory requirements, maintain licensing, CE credits and ensure franchisee compliance across the Brightway system. The role involves coordinating with internal teams, filing annual state reports, and supporting licensing needs for Home Office employees.

Ideal candidates will have strong attention to detail, excellent communication skills, and 2–4 years of professional experience.

Qualifications

• High school diploma or equivalent.
• 2-4 years’ experience in a professional workplace.
• Ability to perform work with a high degree of accuracy; exceptional attention to detail.
• Strong customer service mindset; a desire and ability to deliver service that provides a high level of satisfaction.
• Strong communicator; must be able to convey ideas clearly and concisely.

Responsibilities

• Proactively analyze internal business systems to ensure compliance with industry regulations, ethical standards, and franchisee compliance within the franchise system
• Manages ongoing workload effectively and efficiently; using strong organizational skills, develops calendars and checklists for certain ongoing work
• Regularly manages emails, Salesforce and other systems through which work is requested and tracked
• Proactively makes outbound calls or sends emails with the purpose of clarifying information or gathering correct information
• Maintain all licensing needs for Home Office employees, including applying for resident licenses, tracking CE credits
• Manage all licensed associates within Brightway system license tracking by setting up Salesforce and Creative Compliance license records, and tracking CE credits along with license types
• Work with E&O carrier to resolve possible E&O claims, escalations, and maintain the E&O roster
• Completes annual filings for states that Brightway conducts business within
• Fulfills requester’s needs, ensuring satisfaction
• Documents processes followed to ensure tasks can be replicated accurately
• Maintains process and procedure manual for the area
• Listens to, and incorporates, feedback
• Documents activities and follow up in appropriate systems regularly and accurately
• Works as part of a team, ensuring work done is complementary and not duplicative or conflicting

Skills

Attention to detail

Communication

Customer service

Time management

Microsoft Office

Salesforce

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

Brightway Insurance in Jacksonville, FL is seeking a Compliance Licensing Coordinator to monitor regulatory requirements, maintain licensing, CE credits and ensure franchisee compliance across the Brightway system. The role involves coordinating with internal teams, filing annual state reports, and supporting licensing needs for Home Office employees.

Ideal candidates will have strong attention to detail, excellent communication skills, and 2–4 years of professional experience.