Compliance Specialist

brightway; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Brightway Insurance in Jacksonville, FL is seeking a Compliance Licensing Coordinator to monitor regulatory requirements, maintain licensing, CE credits and ensure franchisee compliance across the Brightway system. The role involves coordinating with internal teams, filing annual state reports, and supporting licensing needs for Home Office employees.

Ideal candidates will have strong attention to detail, excellent communication skills, and 2–4 years of professional experience.

Qualifications

• High school diploma or equivalent.
• 2-4 years’ experience in a professional workplace.
• Ability to perform work with a high degree of accuracy; exceptional attention to detail.
• Strong customer service mindset; a desire and ability to deliver service that provides a high level of satisfaction.
• Strong communicator; must be able to convey ideas clearly and concisely.

Responsibilities

• Proactively analyze internal business systems to ensure compliance with industry regulations, ethical standards, and franchisee compliance within the franchise system
• Manages ongoing workload effectively and efficiently; using strong organizational skills, develops calendars and checklists for certain ongoing work
• Regularly manages emails, Salesforce and other systems through which work is requested and tracked
• Proactively makes outbound calls or sends emails with the purpose of clarifying information or gathering correct information
• Maintain all licensing needs for Home Office employees, including applying for resident licenses, tracking CE credits
• Manage all licensed associates within Brightway system license tracking by setting up Salesforce and Creative Compliance license records, and tracking CE credits along with license types
• Work with E&O carrier to resolve possible E&O claims, escalations, and maintain the E&O roster
• Completes annual filings for states that Brightway conducts business within
• Fulfills requester’s needs, ensuring satisfaction
• Documents processes followed to ensure tasks can be replicated accurately
• Maintains process and procedure manual for the area
• Listens to, and incorporates, feedback
• Documents activities and follow up in appropriate systems regularly and accurately
• Works as part of a team, ensuring work done is complementary and not duplicative or conflicting

Skills

Attention to detail

Communication

Customer service

Time management

Microsoft Office

Salesforce

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

About Brightway

Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation’s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development.

We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets.

Scope:

Responsible for keeping the company’s activities with the guidelines, regulations, and with high ethical expectations for within their job duties. Duties include monitoring the business operation and reporting infractions, reviewing company policies for possible risks and liabilities, and researching legal requirement for current and new initiatives.

Job Responsibilities

• Proactively analyze internal business systems to ensure compliance with industry regulations, ethical standards, and franchisee compliance within the franchise system
• Manages ongoing workload effectively and efficiently; using strong organizational skills, develops calendars and checklists for certain ongoing work
• Regularly manages emails, Salesforce and other systems through which work is requested and tracked
• Proactively makes outbound calls or sends emails with the purpose of clarifying information or gathering correct information
• Maintain all licensing needs for Home Office employees, this includes but not limited to applying for resident license and/or non-resident license, tracking CE credits
• Manage all licensed associates within Brightway system license tracking by setting up Salesforce and Creative Compliance license records, and tracking CE credits along with license types
• Work with E&O carrier to resolve possible E&O claims, escalations, and maintain the E&O roster
• Completes annual filings for states that Brightway conducts business within
• Fulfills requesters’ needs, ensuring satisfaction
• Documents processes followed in order to ensure tasks can be replicated accurately
• Maintains process and procedure manual for the area
• Listens to, and incorporates, feedback
• Documents activities and follow up in appropriate systems regularly and accurately
• Works as part of a team, ensuring work done is complementary and not duplicative or conflicting

Internal/External Relationships:

Plays a key role as the “face/voice of Brightway” to franchisees, employees, and vendors for all licensing needs with respect to compliance issues and needs. Participates as a member of a Compliance team. Works with all levels and departments of the organization to promptly resolve issues to ensure satisfaction.

Education & Experience

• High school diploma or equivalent
• 2-4 years’ experience in a professional workplace
• Ability to perform work with a high degree of accuracy; exceptional attention to detail
• Strong customer service mindset; a desire and ability to deliver service that provides a high level of satisfaction
• Ability to handle the most complex of requests
• Strong communicator; must be able to convey ideas in a clear and concise manner
• Must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint), proficiency in Salesforce is a plus
• Strong independent judgment and decision making
• Deep understanding of Brightway systems; regularly updates activities accurately
• Ability to learn, embrace and put into practice new concepts and skills
• Superior ability to manage own time, activities, projects and resources; models behavior for others

Equal Employment Opportunity:

Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law.

We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment, where everyone has an equal opportunity to succeed and grow.