Compliance Specialist

Tower Loan of Mississippi, LLC; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Tower Loan is seeking a Compliance Specialist to support the Compliance Department in handling credit disputes and regulatory complaints. You will track, respond, and document customer issues, and assist in internal audits and state examinations.

The role requires high integrity, strong teamwork, and proficiency with Microsoft Office; experience with e-OSCAR is a plus. This is an opportunity to contribute to a large, community-focused financial company with a long history.

Qualifications

• High school diploma or GED required.
• Requires high integrity and confidentiality.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Responsibilities

• Review and resolve credit disputes received via e-OSCAR and direct dispute letters.
• Ensure customer complaints are processed, tracked, and resolved timely.
• Distribute letters to Home Office, Supervisors, and Director of Compliance; follow up for responses.

Skills

Integrity

Interpersonal skills

MS Office

Education

High school diploma or GED

Tools

E-OSCAR system

Job description

We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!

Compliance Specialist

The Compliance Specialist is responsible for supporting key Compliance Department functions, including investigating and resolving customer credit disputes through the E-OSCAR system and standardized correspondence. This role ensures timely tracking, response, and documentation of customer and regulatory complaints. This position supports monitoring and follow-up on internal audit findings and state examination reports, ensuring adherence to deadlines and compliance requirements while managing multiple priorities in a deadline-driven environment.

Duties/Responsibilities:

• Daily review and completion of credit disputes received via e-OSCAR and daily completion of direct dispute letters received at Home Office regarding customer accounts.
• Ensure customer complaints are processed, tracked, and resolved in a timely manner.
• Distribute customer letters to Home Office, Supervisors, and Director of Compliance, and follow up for a response, tracking if needed.
• Prepare initial response of letters when appropriate.
• Ensure audit reports are processed; create a follow-up for supervisor response, alert supervisor, and Director of Compliance for overdue responses.
• Prepare initial customer complaint response for Director of Compliance and Home Office counsel review.
• Cross-trained to handle, in addition to the tasks, the duties of the Vendor Compliance Specialist should such a need arise.
• Perform all other duties as assigned.

Required Skills/Abilities:

• Highest level of integrity, honesty, and ethical behavior when handling sensitive and confidential information.
• Demonstrates strong interpersonal skills with the ability to work effectively both independently and as part of a collaborative team environment.
• Computer skills, including advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.).

Education and Experience:

High school diploma or GED required.

Physical Requirements:

• Stand, walk, and/or sit for eight (8) hours a day
• Communicate effectively, verbally, written, in person, via telephone, or electronically.
• Lift and maneuver up to 20 lbs.

The above description outlines the most significant job functions performed, but may include other similar functions or assignments not explicitly mentioned.

With over 260 locations across 8 states, our team builds strong customer relationships by offering personalized financial solutions in person, by phone, and online.

We're dedicated to our communities, foster employee growth, and offer clear career paths through internal promotion.

Established since 1936, Tower Loan is proud to be one of America's largest privately owned consumer finance companies, operating more than 260 office locations across eight states.

We are dedicated to building strong customer relationships by providing personalized financial solutions and are deeply committed to serving our communities.

We foster a culture of growth and development for our employees, with a strong promote-from-within philosophy.

For decades, Tower Loan has empowered our customers and team members to build brighter futures.