Office Coordinator

Brightway Insurance; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading insurance agency in Charlotte, North Carolina is seeking an Office Coordinator to enhance office operations. The role emphasizes providing a warm and professional first impression, coordinating administrative tasks, and supporting both internal teams and visitors. Successful candidates will have a high school diploma, 1-3 years in customer service, and proficiency with office software. Join a collaborative environment and contribute to a positive workplace culture.

Qualifications

• 1-3 years of experience in customer service or clerical roles preferred.
• Friendly, reliable, and service-oriented with strong communication skills.
• Ability to handle multiple tasks in a fast-paced setting.

Responsibilities

• Greet and check in visitors; issue badges and maintain visitor logs.
• Provide local administrative support to the CEO and Head of Network.
• Ensure office remains clean, welcoming, and organized.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Job description

About Brightway

Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation’s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back‑office services, marketing resources, and continuous learning and development.

We are embarking on the next stage of our customer‑centric growth, driven by innovation from our talented associates and the application of cutting‑edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets.

Job Summary

The Office Coordinator serves as the face and voice of Brightway Insurance, providing a warm and professional first impression to visitors. This role supports office operations and essential administrative tasks, ensuring smooth office coordination and contributing to a positive experience for both internal and external stakeholders.

Key Responsibilities

• Greet and check in visitors; issue badges and maintain visitor logs
• Provide local administrative support to the CEO and Head of Network
• Reserve meeting rooms and support event logistics as needed
• Manage incoming/outgoing packages
• Ensure office remain clean, welcoming, and organized
• Provide administrative support to other team members when required
• Pro‑actively order office supplies and ensure supplies are available for office use

Qualifications & Experience

• High school diploma or equivalent required
• 1‑3 years of experience in customer service or clerical roles preferred
• Proficient in general office software (Microsoft Word, Outlook, etc.)
• Friendly, reliable, and service‑oriented with strong communication skills
• Ability to handle multiple tasks in a fast‑paced setting
• Punctual, professional, and attentive to detail

This position is onsite in Charlotte, North Carolina.

Equal Employment Opportunity

Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law.

We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment, where everyone has an equal opportunity to succeed and grow.