Compliance Servicing Specialist

Ascensus; Minnesota; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Health benefits

HSA employer contribution

401(k) & 529 match

Job summary

Ascensus is a leading independent technology and service platform powering savings plans across America, helping nearly 16 million people save for a better today and tomorrow. The Compliance Servicing Specialist role provides front-line call center and operational process support to financial institutions such as credit unions and banks, focusing on IRA, HSA, ESA compliance and procedures.

The position requires mastery of IRS rules and Ascensus processes and offers extensive upfront training to

Qualifications

• Bachelor's degree in Business or Finance or related field.
• Previous call center experience preferred.
• Proficient in Word, Excel, Outlook.
• Knowledge of IRA/HSA/ESA regulations beneficial.
• Strong written and verbal communication.
• Customer service skills required.

Responsibilities

• Answer inbound calls providing compliance and operational assistance for IRA, HSA, ESA and other account types as necessary.
• Process death claims for deceased IRA, HSA or ESA owners.
• Identify cross-sell opportunities and stay informed on product offerings.

Skills

Call center experience

Strong communication

Problem solving

MS Office

Financial services knowledge

Education

Bachelor's degree in Business/Finance

Tools

Microsoft Word

Excel

Outlook

Job description

Position Summary

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

The Compliance Servicing Specialist position is primarily responsible for providing front-line call center and operational process support to financial institutions such as credit unions, banks, and Ascensus staff. The nature of the support provided is typically on Individual Retirement Account (IRA), Coverdell Educational Savings Account (ESA) and Health Savings Account (HSA) compliance issues, regulations and operating procedures.

This position requires that the specialist becomes proficient in their knowledge of complex compliance issues and the use of several operating systems.

This position requires an in-depth knowledge of IRS rules and regulations and Ascensus operational processes.

The specialist is also responsible to promote the expansion of Ascensus products in the marketplace where appropriate.

Extensive training is provided up front and is intended to assist in the process of learning the role and strengthening the knowledge base of the candidate.

Job Functions, Essential Duties and Responsibilities

Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

• Answer inbound phone calls from our clients to provide compliance and operational assistance related to IRA, HSA, ESA and other account types as necessary.
• Process death claims and miscellaneous forms related to the death claim process for our client's deceased IRA, HSA or ESA account owners.
• Take advantage of opportunities to identify and cross-sell other Ascensus products – Maintain basic knowledge of all products and services offered throughout Ascensus, and any new products introduced within the market place that would benefit our clients.

Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day-to-day basis showing your support of our organizational culture.

Experience, Skills, Knowledge Requirements

• Bachelor’s Degree in Business, Finance or a trade‑off in related work experience
• Previous experience in a call center environment preferred.
• Proficient use of Microsoft Word, Excel and Outlook.
• Previous knowledge of financial services industry specifically related to financial organizations such as Credit Unions and Banks
• Strong written and oral communication skills
• Demonstrated customer service skills
• Proven ability to use effective listening and problem solving skills

We are proud to be an Equal Opportunity Employer

Be aware of employment fraud.

All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment.

What makes any career at Ascensus so rewarding?

• Collaborative, idea-sharing environment
• Professional Development with in-house training and tuition reimbursement
• Generous reward programs
• Paid time off
• Medical, dental & vision benefits
• Health Savings Account with employer contribution up to $1,100
• 401(k) & 529 college savings match programs
• Volunteer and charitable‑giving programs
• Business casual dress