Compliance Risk & Governance Manager

First Help Financial; Needham (MA); Remote; USD 110,000 - 130,000; Full time

Job summary

Join a fast-growing and culturally diverse company as a Compliance Risk and Governance Manager. This role offers the opportunity to lead compliance risk assessments, manage training programs, and oversee compliance issues in a supportive environment. With a commitment to professional growth and a focus on work-life balance, this innovative firm is dedicated to empowering its employees. Enjoy competitive salaries, comprehensive benefits, and a culture that values diversity and inclusion. If you are passionate about compliance and looking to make a significant impact, this role is for you.

Benefits

Generous Salaries

Competitive Health Benefits

Paid Vacation

401(k) Match

Tuition Reimbursement

Monthly Lunches

Employee Recognition Programs

Qualifications

• 7+ years in compliance risk management or regulatory oversight.
• Strong knowledge of consumer protection laws and regulations.

Responsibilities

• Lead compliance risk assessments and monitoring plans.
• Manage compliance training programs and issue management processes.
• Prepare risk dashboards and reports for senior leadership.

Skills

Compliance Risk Management

Internal Audit

Regulatory Oversight

Analytical Skills

Communication Skills

Interpersonal Skills

Education

Bachelor's Degree in Business

Advanced Degree (preferred)

Job description

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Compliance Risk and Governance Manager

Your Location: Remote/Anywhere within the US

You Report To: VP of Compliance

Compensation: A starting base salary starting at $110K or more plus a semi-annual performance bonus, depending upon experience

Learn more about our awesome Compliance Team!

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for the fifth year in a row, is adding a new partner to our Compliance department to accommodate our remarkable growth!

This individual is responsible for strengthening and overseeing key components of the Compliance Management System (CMS), including compliance risk assessments, external audit and exam coordination, issue management, and compliance training. This role ensures that compliance risks are properly assessed, monitored, and reported through the development of structured governance processes, policies, and reporting tools. The manager also leads efforts to identify and address training gaps based on monitoring and audit outcomes and provides leadership support to enhance the maturity and effectiveness of compliance programs across the organization.

What you will do:

Your responsibilities include but are not limited to:

• Lead the design and execution of the annual compliance risk assessment and compliance monitoring plan, including third-party vendor reviews
• Support the growth of established compliance programs and strengthen emerging programs by developing structure, conducting evaluations, and enhancing documentation
• Develop and maintain audit and testing plans to evaluate the effectiveness of internal controls; design and assess internal control frameworks to mitigate compliance risks
• Serve as the primary compliance contact for external regulatory examinations, including planning, document coordination, response development, and remediation oversight
• Manage the Compliance Training Program, including content oversight, scheduling, completion tracking, and reporting
• Leverage outcomes from monitoring, testing, audits, and risk assessments to identify training gaps and deliver targeted training to business units
• Oversee the enterprise-wide compliance issue management process, including centralized documentation, tracking, remediation oversight, closure validation, and escalation for issues identified through internal monitoring, audits, regulatory exams, and risk assessments
• Prepare and deliver high-quality risk dashboards and reports to communicate compliance risk trends, exposures, and program effectiveness to senior leadership.
• Collaborate with business units and subject matter experts to integrate regulatory changes, compliance expectations, and industry best practices into operations, training, and risk mitigation efforts
• Maintain strong working knowledge of relevant federal and state regulations, ensuring ongoing integration of regulatory expectations into compliance risk activities

What you bring:

• Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives

• Bachelor’s degree in Business, Finance, or a related field (advanced degree preferred but not required)
• Minimum of 7 years of experience in compliance risk management, internal audit, or regulatory oversight within consumer lending, preferably auto finance, including at least 4 years of team leadership or management experience
• Strong knowledge of federal and state consumer protection laws and regulations (e.g., ECOA, FCRA, TILA, UDAAP, GLBA, and Fair Lending)
• Demonstrated ability to create and lead compliance risk assessments, audit coordination, issue management processes, and regulatory exam responses
• Proven experience designing, implementing, and improving compliance programs, policies, procedures, and training initiatives within growing or evolving environments
• Strong analytical, communication, and interpersonal skills, with the ability to assess internal controls, evaluate operational processes, produce high-quality reports, and effectively collaborate across departments
• Highly organized, detail-oriented, and capable of managing multiple priorities and deadlines in a fast-paced environment

FHF Benefits…

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you.
  

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.