Compliance Revenue Agent

State of Nebraska; Omaha (NE); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid time off 13 holidays/year

Job summary

The Department of Revenue (DOR) seeks a self-motivated Compliance Revenue Agent for Lincoln or Omaha. This in-office position helps taxpayers resolve delinquent accounts and answers questions related to Nebraska tax regulations, forms and licensing.

The role emphasizes excellent customer service, clear communication and careful data handling.

Qualifications

• Associate’s Degree in business or two years of related experience in tax or compliance.
• Two years of customer service or comparable work experience.
• Knowledge of tax regulations and data entry processes.

Responsibilities

• Assist taxpayers in resolving delinquent accounts and questions.
• Learn Nebraska regulations, forms, refunds and licensing procedures.
• Provide accurate information and resolve issues with taxpayers.

Skills

Customer service

Communication

Data entry

Microsoft Office

Education

Associate’s Degree in business

Two years related experience

Tools

Excel

Word

Oracle

Outlook

Job description

Hiring Agency: Revenue - Agency 16 Location: Lincoln, NE, Omaha, NE Hiring Rate: $19.474 Job Posting: JR2026-00029699 Compliance Revenue Agent (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): 10-21-2026

Job Description

The Department does NOT sponsor Science, Technology, Engineering & Mathematics (STEM) Optional Practical Training (OPT) (Form I-983) or non-immigrant work visas for this position. This positions is an "in office" only position.

Do you have a passion for customer service? Are you looking for a job with great benefits? Our mission/vision at the Nebraska Department of Revenue (DOR) is to serve the public by administering the state revenue laws with integrity, efficiency, and consistency. Our culture allows for you to have a work/ life balance, with no on-call shifts, no nights, and no weekend hours. DOR offers a flexible schedule with start times that meet your family’s needs. If this is what you are seeking, then DOR is the place for you! DOR offers 13 paid holidays a year, retirement contributions, 12 sick days a year, and 12 vacation days a year! We offer competitive health insurance benefits, life insurance, and an employee assistance program. We also invest in our staff’s development and offer free Linkedin Learning courses. We have on the job training and support from a Senior Agent and Supervisor. DOR also offers opportunity for advancement as position openings become available.

DOR is seeking a self-motivated individual to join our Lincoln or Omaha office as a Collection Agent. This individual will assist taxpayers in resolving business or individual accounts that are delinquent in filing returns or paying tax liabilities. The Agent’s role is to help the taxpayer correct these delinquencies in a variety of ways. This person will learn how to answer taxpayer questions with regards to Nebraska regulations, statutes, forms, refunds, or questions on getting licensed with DOR for a permit.

Requirements/Qualifications

• Associate’s Degree in business, or two years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules or regulations.
• Two years of customer service or comparable work experience.

Knowledge, Skills and Abilities: Knowledge of: processes and procedures for collection; mathematics and accounting; business operations and practices; resources available for researching tax laws, rules and regulations; Excel, Word, Oracle and Outlook. Skills in: verbal/written communication; negotiation; active listening; emotional intelligence; reading comprehension; time management; personal management; critical thinking; data entry; computer use and databases. Ability to: communicate to express clear and concise ideas; set priorities; relate effectively with people representing a variety of backgrounds; determine why a taxpayer is not in compliance; utilize collection procedures; use independent judgment.

If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics. We are seeking talented individuals to join our team in careers that make a difference in the lives of Nebraskans.

Once you've had the opportunity to explore our current open positions, apply for those of interest to you. Click here for a video tutorial. Contact [e-mail] for additional support. Check back on your candidate profile to see the status of your submitted applications, as well as any new postings that might interest you! Thank you for your interest in joining our team! State Government is one of the largest and most diverse employers in Nebraska. Whether it's helping a vulnerable child, advancing public health, making highways safer, or preserving our natural resources, the work we do matters!