Compliance Revenue Agent

State of Nebraska; Lincoln (NE); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid holidays

LinkedIn Learning

Job summary

State of Nebraska's Department of Revenue seeks a Compliance Revenue Agent in an in-office role, based in Lincoln or Omaha. You will assist taxpayers with delinquent accounts, explain tax rules, and apply collection procedures while learning regulations and forms.

The position offers a strong benefits package, paid time off, and opportunities for advancement as openings occur, with in-house training and supervisor support.

Qualifications

• Associate’s Degree in business, or 2 years' experience in tax return prep, business ownership/operation, account research, or policy interpretation.
• Two years of customer service or similar experience.

Responsibilities

• Assist taxpayers in resolving delinquent tax accounts.
• Explain Nebraska regulations, forms, refunds, or licensing with DOR.
• Support collection procedures and data entry tasks.

Skills

Verbal/written communication

Negotiation

Active listening

Emotional intelligence

Reading comprehension

Time management

Personal management

Critical thinking

Data entry

Education

Associate’s Degree in business

Tools

Excel

Word

Oracle

Outlook

Job description

The work we do matters!

Location

Lincoln, NE, Omaha, NE

Hiring Rate

$19.474

Job Posting

JR2026-00029699 Compliance Revenue Agent (Open)

Job Description

**The Department does NOT sponsor Science, Technology, Engineering & Mathematics (STEM) Optional Practical Training (OPT) (Form I-983) or non-immigrant work visas for this position.**

**This positions is an “in office” only position.**

Do you have a passion for customer service? Are you looking for a job with great benefits? Our mission/vision at the Nebraska Department of Revenue (DOR) is to serve the public by administering the state revenue laws with integrity, efficiency, and consistency. Our culture allows for you to have a work/ life balance, with no on-call shifts, no nights, and no weekend hours. DOR offers a flexible schedule with start times that meet your family’s needs. If this is what you are seeking, then DOR is the place for you!

DOR offers 13 paid holidays a year, retirement contributions, 12 sick days a year, and 12 vacation days a year! We offer competitive health insurance benefits, life insurance, and an employee assistance program. We also invest in our staff’s development and offer free Linkedin Learning courses. We have on the job training and support from a Senior Agent and Supervisor. DOR also offers opportunity for advancement as position openings become available.

DOR is seeking a self-motivated individual to join our Lincoln or Omaha office as a Collection Agent.

This individual will assist taxpayers in resolving business or individual accounts that are delinquent in filing returns or paying tax liabilities.

The Agent’s role is to help the taxpayer correct these delinquencies in a variety of ways. This person will learn how to answer taxpayer questions with regards to Nebraska regulations, statutes, forms, refunds, or questions on getting licensed with DOR for a permit.

Requirements/Qualifications

Minimum Qualifications

Associate’s Degree in business, or two years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules or regulations.

Preferred Qualifications

Two years of customer service or comparable work experience.

Knowledge, Skills and Abilities:

Knowledge of:

processes and procedures for collection; mathematics and accounting; business operations and practices; resources available for researching tax laws, rules and regulations; Excel, Word, Oracle and Outlook.

Skills in:

verbal/written communication; negotiation; active listening; emotional intelligence; reading comprehension; time management; personal management; critical thinking; data entry; computer use and databases.

Ability to:

communicate to express clear and concise ideas; set priorities; relate effectively with people representing a variety of backgrounds; determine why a taxpayer is not in compliance; utilize collection procedures; use independent judgment.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.