Compliance Reporting Specialist

Scram Systems; Durham (NC); Sur place; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

401(k) and matching

Health insurance

Paid time off

EAP

Résumé du poste

SCRAM Systems, a leader in alcohol, location, and drug testing monitoring hardware, software, and mobile apps, seeks a Compliance Reporting Specialist. The role supports centralized reporting to agencies, probation officers, and clients in states using LifeSafer devices.

You will handle daily reporting, data accuracy, and client communications, ensuring records compliance and proper data management.

Qualifications

• Bachelor’s degree preferred (pursuing or achieved).
• High School Diploma or equivalent required.
• 1–2 years in a technical/data analysis role.
• Customer service background preferred.
• Compliance experience a plus; criminal justice preferred.
• Strong organizational and analytical skills.
• Proficiency with MS Office (Excel/Word/Outlook).
• Bilingual Spanish a plus.

Responsabilités

• Perform daily reporting duties and fulfill report requests.
• Process lockout reports; handle alcohol violations and compliance tasks.
• Update client data (license numbers, VINs, DOB).
• Communicate with clients about court requirements and reports.
• Assist with records requests and state-regulation-based actions.
• Maintain SOPs and adjust client appointments as needed.
• Coordinate with auto shops and IT for data issues.
• Set up system access and reset PO passwords.

Connaissances

Data analysis

Customer service

Attention to detail

Communication skills

Bilingual Spanish (plus)

Microsoft Office

Formation

Bachelor’s degree preferred

High School Diploma or equivalent

Outils

Microsoft Office

Description du poste

• Pay Range Includes Base; Commissions; Bonus :No
• Salary : $19.00 USD - $21.00 USD

Company Overview:

SCRAM Systems is a leading provider of alcohol, location, and drug testing monitoring hardware, software, and mobile apps, including the SCRAM Continuous Alcohol Monitoring ® (SCRAM CAM ® ) bracelet, the LifeSafer ® L250 Ignition Interlock device, LifeSafer Intelligence Speed Assistance, and the PharmChek ® Drugs of AbuseSweat Patch. We provide an integrated approach to supporting our customers by offering solutions specific to court and agency needs in the community corrections industry throughout all phasesof client management.
As a company, we are committed to continuing our tradition of reengineering operations to streamline processes, enhance productivity, and improve client outcomes through constant innovation.Our purpose is to change lives, reunite families, and make our communities safer through advanced technology and world class service.

Job Description

On-Site

M-F

POSITION OVERVIEW:

The Compliance Reporting Specialist will be part of a centralized reporting function who is responsible for a wide range of duties related to maintaining accurate and time-sensitive records and reports to jurisdictional agencies, Probation Officers and clients in states where LifeSafer, Monitech and Guardian Ignition Interlock Devices are used.

ROLE AND RESPONSIBILITIES (include but not limited to):

• Perform daily reporting duties
• Daily report requests
• Lockout reports
• Alcohol violations
• Compliance certifications/extensions
• Compliance reporting
• Clean up client data (driver’s license, vin numbers, date of birth)
• Call clients to verify court requirements, validate and update client profiles due to the call center not capturing data correctly, explain reports to clients
• Take client calls for records requests, violation disputes, provide assistance with understanding the program, removal requests, suspensions and revocations based on state regulations.
• Update standard operating procedures
• Adjust appointments for clients
• Work with the auto shops and internal support for data recovery
• Works with IT on electronic state reporting issues
• Respond to inquiries from PO’s by
• Providing and explaining reports
• Setting up system accounts which provide access to their client’s records
• Reset passwords for PO’s

Experience and Skills

PREFERRED EXPERIENCE AND BACKGROUND:

• Bachelor’s degree preferred (pursuing or achieved)
• High School Diploma or equivalent required
• 1-2 years of experience in a technical role involving analyzing data for trending and reporting
• Previous Customer Service background preferred
• Previous experience with Compliance is a plus
• Criminal Justice background preferred
• Strong Customer Service and Technical Services background
• Exceptional organizational, analytical and problem-solving skills
• Strong attention to detail with a high accuracy level
• Ability to multi-task
• Strong written and verbal communication skills
• Possess strong interpersonal and customer interaction skills
• Works well in a team environment
• Proficiency with Microsoft Office (Email, Excel, Word, PowerPoint)
• Bilingual Spanish a plus
• Basic understanding of:
• Equipment
• Systems Navigation
• Standard Operating Procedures (SOP)

PHYSICAL REQUIREMENTS (With or without reasonable accommodation)

• Sitting/Standing: Frequently 75-100%
• Fine Motor Movements: Frequently 75-100%

**All job descriptions are subject to change.

Experience:

• Reporting: 1 year (Preferred)
• Organizational skills: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Analytics & problem solving: 1 year (Preferred)
• Compliance management: 1 year (Preferred)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

At SCRAM, we prioritize the well-being and financial security of our employees. We understand that benefits play a crucial role in ensuring our team members feel supported and valued. That's why we offer a comprehensive benefits package that includes:

• Retirement Savings:
  • 401(k): We offer a 401(k)-retirement savings plan to help you plan for your future financial security.
  • 401(k) Matching: SCRAM provides a 100% match for the first 3% contributed and another 50% match for the next 2% contributed, amplifying your savings potential.
• Health and Wellness:
  • Health Insurance: We provide comprehensive health insurance coverage to safeguard your health and that of your family.
  • Dental Insurance: Our dental insurance plan ensures access to quality dental care for you and your dependents.
  • Vision Insurance: Take care of your vision health with our vision insurance coverage.
  • Health Savings Account (HSA): Our HSA option allows you to save pre-tax dollars for medical expenses, providing flexibility and savings opportunities. We strongly valuesaving for your wellness, so the company provides an employer contribution towards your HSA annually.
  • Flexible Spending Account (FSA): With our FSA, you can set aside pre-tax dollars to cover eligible medical expenses not covered by your health insurance plan. You canalso save pre-tax dollars to help cover the cost of child care with our Dependent Care FSA.
• Disability Insurance: We offer company paid short and long term disability insurance to provide financial protection in the event of injury or illness that prevents you from working.
• Life Insurance: Ensure the financial security of your loved ones with our company paid life insurance coverage at 1.5x your annual salary. Want more coverage – supplementallife is also available.
• Work-Life Balance:
  • Paid Time Off: We understand the importance of work-life balance. That's why we provide generous paid time off, allowing you to recharge and enjoy life outside of work.
  • Paid Sick Time: Your health matters to us. We offer paid sick time to support you during times of illness.
  • Employee Assistance Program (EAP): Our EAP offers free confidential counseling and support services to help you navigate personal or professional challenges.
• Referral Program: We believe in the power of teamwork and collaboration. Our referral program rewards you for referring talented individuals to join our team.
• Tuition Reimbursement Program: We support the professional growth of all employees, but understand that going back to school is expensive. We offer tuitionreimbursement up to the IRS limit annually to help our employees flourish.

At SCRAM, we are committed to empowering our employees to thrive both personally and professionally. Join us and take advantage of our comprehensive benefits package as you embarkon a rewarding career journey with us.

IMPORTANT: APPLICANTS PLEASE READ
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Solely to help us comply with federal and state Equal Opportunity record keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire.
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