Compliance, Quality & Risk Manager

Jasper Grove Recovery; Indianapolis (IN); On-site; USD 61,000 - 83,000; Full time

Job summary

Oak Grove Recovery seeks a Compliance, Quality & Risk Manager to lead day-to-day compliance, QA/QI, and risk-management at a single SUD treatment facility. The role is hands-on, coordinating with facility leadership on execution and monitoring to ensure high standards of care.

Responsibilities include licensing, incident handling, grievance processes, survey readiness, and supporting Joint Commission inspections, with a focus on privacy, training, and policy oversight.

Qualifications

• Bachelor's degree in healthcare-related field is required.
• 2-4 years of healthcare compliance, quality, or risk-management experience.
• Experience supporting QA/QI or grievance processes preferred.
• Behavioral health or SUD experience preferred.
• Working knowledge of HIPAA, 42 CFR Part 2, and state licensing requirements.

Responsibilities

• Manage facility-level licensing and regulatory compliance.
• Coordinate incident reporting and investigations.
• Oversee patient grievance and complaint intake, tracking, and resolution.
• Maintain survey readiness documentation and compliance logs.
• Support Joint Commission and state inspections.
• Promote compliance, privacy, and quality training.
• Partner with facility leadership on quality‑improvement initiatives.
• Serve as facility-level subject matter expert on policy and procedure.

Skills

Healthcare compliance

Quality improvement

HIPAA knowledge

Education

Bachelor's degree in healthcare-related field

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Salary: $72k

Schedule: 8:30a-5p

Position Summary

The Compliance, Quality & Risk Manager is responsible for day-to-day compliance, quality assurance, quality improvement, and risk-management activities for a single substance use disorder (SUD) treatment facility. This is a hands‑on manager‑level role focused on execution, coordination, and monitoring in close partnership with facility leadership.

Key Responsibilities

• Manage facility-level licensing and regulatory compliance.
• Coordinate incident reporting and investigations.
• Oversee patient grievance and complaint intake, tracking, and resolution.
• Maintain survey readiness documentation and compliance logs.
• Support Joint Commission and state inspections.
• Promote compliance, privacy, and quality training.
• Partner with facility leadership on quality‑improvement initiatives.
• Serve as facility-level subject matter expert on policy and procedure
• Review and maintain annual plans and evaluations

Quality Assurance & Quality Improvement Responsibilities

• Support the facility QA/QI and QAPI programs.
• Track, trend, and report quality, incident, and grievance data.
• Monitor performance against KPIs and elevate risks.
• Assist with corrective actions and improvement initiatives.
• Ensure adherence to patient rights and grievance procedures.
• Develop, track, and monitor Plans of Correction for effectiveness

Key Performance Indicators (KPIs)

• 100% on-time completion of licensing renewals and submissions.
• =95% of incidents and grievances addressed within required timelines.
• Demonstrated improvement in facility-level quality KPIs.
• No repeat deficiencies related to documentation or process failures.
• =95% staff completion of compliance and quality training.
• Accurate and timely facility-level reporting.

Qualifications

• Bachelor's degree in healthcare-related field (required).
• 2-4 years of healthcare compliance, quality, or risk-management experience.
• Experience supporting QA/QI or grievance processes preferred.
• Behavioral health or SUD experience preferred.
• Working knowledge of HIPAA, 42 CFR Part 2, and state licensing requirements.

Position Requirements

Full-Time/Part-Time Full-Time

Shift -not applicable-

Position Compliance, Quality & Risk Manager

Division Jasper Grove Recovery

Number of Openings 1

Exempt/Non-Exempt Exempt

Hiring Manager(s) Mileaka Parran

Location IND

About the Organization

Healing with Dignity, Recovery with Purpose. Oak Grove Recovery proudly serves the Columbus, Ohio, community by providing compassionate, judgment‑free addiction treatment. Our dedicated team is available 24/7 to support each individual on their healing journey, offering care rooted in dignity, purpose, and unwavering respect.

This position is currently accepting applications.