Compliance, Quality, and Field Service Specialist

MCM Engineering; Enoch (UT); On-site; USD 90,000 - 125,000; Full time

Job summary

MCM Engineering seeks a Compliance, Quality, and Field Service Specialist to lead UL certification governance, quality assurance, and field support.

You will act as UL MTR, manage QMS, drive CAPA, and coordinate cross-functional teams to improve product reliability and customer satisfaction.

Qualifications

• Demonstrated experience with warranty, field service, and quality data to drive improvements.
• Experience with UL standards, certification maintenance, and change-control in electrical equipment manufacturing.
• Experience with quality management systems, CAPA, root cause analysis, and continuous improvement initiatives.
• Experience supporting field service operations and customer issue resolution.
• Strong knowledge of switchgear, power distribution equipment, or similar industrial electrical products.
• Demonstrated ability to lead cross-functional initiatives and influence organizational change.
• Strong communication, project management, and analytical skills.

Responsibilities

• Serve as UL MTR and Gatekeeper coordinating with UL.
• Maintain UL listings, certification files, inspections, audits, and follow-up services.
• Review and approve product/material/process changes for UL compliance.
• Assess impacts of UL standard revisions and coordinate required actions.
• Authority to prevent release, production, or shipment of non-compliant products.
• Develop and maintain quality processes, procedures, and performance metrics.
• Lead root cause investigations, CAPA activities, and nonconformance resolution.
• Analyze warranty, field performance, and quality data to identify trends and drive improvements.
• Coordinate corrective actions across Engineering, Manufacturing, Supply Chain, and Service.
• Drive initiatives that improve reliability, reduce warranty exposure, and increase customer satisfaction.
• Oversee field service activities and major customer issue resolution.
• Ensure field issues are documented, investigated, and resolved through corrective actions.
• Monitor field performance and develop service-related metrics and reporting.
• Partner with Engineering and Operations to ensure compliance, manufacturability, and product reliability.
• Review designs, materials, and manufacturing processes for compliance impacts.
• Support resolution of compliance-related production and product issues.
• Maintain controlled compliance documentation, records, and configuration management processes.
• Ensure approved materials, drawings, specifications, and labeling remain compliant.
• Train personnel and promote a culture of quality, compliance, and accountability.
• Serve as the internal subject matter expert for UL and compliance-related requirements.

Skills

Warranty data

Field service

Quality analytics

UL standards

CAPA

Root cause analysis

Cross-functional

Project management

Communication skills

Education

Electrical Engineering degree

Job description

Compliance, Quality, and Field Service Specialist

Responsible for product compliance, quality systems, warranty performance, field service coordination, and continuous improvement across LSEU products. The role serves as the designated UL Manufacturer Technical Representative (MTR) and internal Gatekeeper, controlling all design, material, and manufacturing changes that could impact UL certifications. The role also maintains regulatory compliance, oversees warranty and field performance programs, and drives corrective and preventive actions to improve product quality, customer satisfaction, and operational effectiveness.

Job Highlights

• Ensure that the QMS confirms to ISO 9001:2015
• Ensure processes are delivering intended outcomes
• Report to Top Management on the performance of the QMS; on opportunities for improvement; on change requirements; on innovations
• Ensure the promotion of customer focus
• Ensure the integrity of the QMS is maintained

Roles & Responsibilities

UL Compliance & Certification

• Serve as the designated UL Manufacturer Technical Representative (MTR) and primary liaison (Gatekeeper) with UL.
• Maintain UL listings, certification files, inspections, audits, and follow-up services.
• Review and approve product, material, and process changes for UL compliance.
• Assess impacts of UL standard revisions and coordinate required actions.
• Authority to prevent release, production, or shipment of non-compliant products.

Quality, Warranty & Continuous Improvement

• Develop and maintain quality processes, procedures, and performance metrics.
• Lead root cause investigations, CAPA activities, and nonconformance resolution.
• Analyze warranty, field performance, and quality data to identify trends and drive improvements.
• Coordinate corrective actions across Engineering, Manufacturing, Supply Chain, and Service.
• Drive initiatives that improve reliability, reduce warranty exposure, and increase customer satisfaction.

Field Service & Customer Support

• Oversee field service activities and major customer issue resolution.
• Ensure field issues are documented, investigated, and resolved through appropriate corrective actions.
• Monitor field performance and develop service-related metrics and reporting.

Engineering & Operations Support

• Partner with Engineering and Operations to ensure compliance, manufacturability, and product reliability.
• Review designs, materials, and manufacturing processes for compliance impacts.
• Support resolution of compliance-related production and product issues.

Quality & Compliance Systems

• Maintain controlled compliance documentation, records, and configuration management processes.
• Ensure approved materials, drawings, specifications, and labeling remain compliant.
• Train personnel and promote a culture of quality, compliance, and accountability.
• Serve as the internal subject matter expert for UL and compliance-related requirements.

Work Environment & Expectations

Required Qualifications

• Works on-site unless otherwise approved by management for major life circumstances.
• Typical work week: 40 hours, with willingness to support up to 10% overtime based on project needs.
• Must be self-directed, organized, and able to lead a team with minimal supervision.
• Travel is minimal and generally not required.

Qualifications/Knowledge/Skills/Experience

Required

• Demonstrated experience using warranty, field service, and quality data to drive product and process improvements.
• Experience with UL standards, certification maintenance, and change-control processes in an electrical equipment manufacturing environment.
• Experience with quality management systems, CAPA, root cause analysis, and continuous improvement initiatives.
• Experience managing warranty programs, product failure investigations, and corrective actions.
• Experience supporting field service operations and customer issue resolution.
• Strong knowledge of switchgear, power distribution equipment, or similar industrial electrical products.
• Demonstrated ability to lead cross-functional initiatives and influence organizational change.
• Strong communication, project management, and analytical skills.

Preferred

• Prior experience as a UL Manufacturer Technical Representative (MTR) or Gatekeeper.
• Electrical Engineering degree or equivalent technical experience.
• Familiarity with UL 1558, UL 891, UL 508A, UL 845, and related standards.
• Experience with ISO 9001, Lean Manufacturing, Six Sigma, or equivalent quality methodologies.
• Familiarity with reliability tools such as FMEA, FRACAS, or warranty analytics.
• Experience with commissioning, field service, or maintenance of electrical power distribution equipment.

Authority and Accountability

• Authority to approve or deny compliance-impacting changes and halt production or shipment when compliance or quality is at risk.
• Accountable for UL certifications, quality system effectiveness, warranty performance, and corrective action execution.
• Authorized to escalation significant quality, compliance, or customer-impacting issues to senior leadership.