Compliance Program Manager

Careersatagoda; Chicago (IL); On-site; USD 75,000 - 112,000; Full time

Job summary

Agoda’s Rocket Travel by Agoda in Chicago seeks a Compliance Program Manager – Partner Controls and Compliance to safeguard partner interests by navigating evolving partner requirements. You’ll manage the Compliance Management System (CMS) operations and drive continuous improvement.

You'll train teams, monitor risks, and advise cross-functional partners with clear, data-driven recommendations. A proactive, collaborative communicator who thrives in a regulated environment will excel.

Qualifications

• Bachelor’s degree in Business, Law, Risk Management, or related field.
• 5+ years in compliance, risk management or process improvement.
• Strong understanding of internal controls and CMS.
• Proactive problem solver with ability to navigate ambiguity.
• Experience improving GRC tools and processes with gap identification and enhancements.
• Experience applying AI/automation in compliance with validation.
• Excellent multi-priority management and cross-functional execution.
• Excellent written and verbal communication.

Responsibilities

• Manage and optimize the Compliance Management System (CMS) daily operations.
• Monitor vendor information, flag risks, ensure alignment with partner requirements.
• Own design, delivery, and effectiveness of annual compliance training programs.
• Contribute to governance documentation and reporting improvements.
• Serve as risk and compliance SME to partners and communicate solutions clearly.
• Advise internal teams on compliance requirements, risk mitigation, and process improvements.
• Promote integrity and accountability across the organization.

Skills

Regulatory compliance

Risk management

Policy development

GRC tools

AI & automation in compliance

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in Business, Law, Risk Management, or related field

Tools

GRC tools

CMS

Job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

About Rocket Travel by Agoda

Rocket Travel by Agoda is a travel technology company founded in 2012 under our flagship consumer facing product, rocketmiles.com. Since then, we have evolved to partner with some of the largest consumer travel brands in the world creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights and activities. Our global partnerships range from world-class airlines to international banks to large-scale shopping platforms. We help our partners develop successful go-to-market strategies through marketing expertise and data to support their overall growth.

We attract customers from every corner of the globe with a seamless user experience that's built in-house from ideation to finished product: our team includes front- and back-end developers, customer service, data analysts, designers, marketers, accountants, partnership sales, and managers.

Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career, and expand their knowledge working alongside talented, dedicated colleagues. We encourage all applicants with a touch of wanderlust to apply to our team, as we work toward helping our travelers reach the vacation of their dreams.

The Opportunity

Rocket Travel by Agoda is seeking a Compliance Program Manager – Partner Controls and Compliance to join our growing Partner Controls and Compliance team. In this role, you will play an essential part in safeguarding the interests and enhancing the success of our partners by navigating, monitoring, and gatekeeping complex and evolving partner requirements. You will tackle complex compliance challenges with thorough research surfacing gaps, identifying trade-offs, and enabling informed decision-making. This role will shape the future of our compliance program through optimization to identify inefficiencies, recommend improvements, and implement solutions that scale.This role is crucial in maintaining the integrity and success of our partnerships.

What You'll Do

• Execute the day-to-day management and continuous optimization of the Compliance Management System (CMS). The four main elements of the program include:

  • Element 1: Coordinate the end-to-end process for external assessments, ensuring timely remediation and ongoing improvement of the control environment. Maintain organized archives of support materials.

  • Element 2: Monitor vendor information and activities; flag emerging risks or control gaps early; validate that monitoring aligns with partner requirements and elevate misalignments.

  • Element 3: Own the design, delivery, and effectiveness of annual compliance training programs ensuring partner requirements are met.

  • Element 4: Contribute to the design, implementation, and continuous improvement of compliance governance documentation and reporting.

• Support as a risk and compliance subject matter expert to our highly regulated external partners. Own solutions to complex partner requirements with the ability to communicate to partners concisely.

• Advise internal cross-functional teams on compliance requirements, risk mitigation, and process improvements; delivering well-researched recommendations.

• Promote a culture of integrity and accountability through clear communication and collaboration across all organizational levels.

Required Qualifications

• Bachelor’s degree in Business, Law, Risk Management, or a related field.

• 5+ years of experience in compliance, risk management, or process improvement.

• Solid understanding of internal controls, regulatory frameworks, and Compliance Management Systems (CMS).

• Self-motivated and proactive problem solver, with the ability to navigate ambiguity to deliver strong results.

• Experience improving Governance, Risk, & Compliance (GRC) tools and compliance processes with a demonstrated track record of identifying gaps and delivering process enhancements.

• Identifies and implements opportunities to use AI and automation to enhance compliance efficiency while ensuring that all AI-driven recommendations are validated.

• Excels at managing multiple priorities across partnerships autonomously and maintains accountability for cross-functional execution.

• Excellent written and verbal communication skills, able to distill complex information into clear, actionable insights for various audiences.

Preferred Qualifications

• Experience with banking partners or airline partners.
• Project managementin the travel industry.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus.

The range for Chicago-metro area is $75,000-$112,000.

#Chicago #Compliance

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Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.