Compliance Officer (NV)

Seabreeze Management Company, Inc.; Mesquite (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Seabreeze Management Company seeks a Compliance Officer to ensure smooth operation of services with a thorough understanding of business operations and customer service. Escalations to the General Manager when issues cannot be resolved at the officer level.

The role includes annual property inspections, coordinating with the General Manager on inspection notices, and maintaining confidentiality while communicating with residents to reinforce community standards and harmony across a portfolio of

Qualifications

• 2 years of customer service in a client-facing role.
• Excellent verbal and written communication skills.
• Able to exercise diplomacy and tact.
• Possess good problem-solving skills.
• Must utilize discretion in managing highly confidential or sensitive information.
• Strong interpersonal skills; able to work with all levels of management and clients.
• Ability to read, understand, and implement established policies and procedures.
• Working knowledge of Microsoft Word, Outlook, and Excel.
• Knowledge of Association CC&Rs and Bylaws.

Responsibilities

• Look at every property once a year and ensure all residents are maintaining their homes in conformity with the harmony and beauty of the community.
• Double check homes where Inspection Notices have been issued and work was not completed.
• Work closely with the General Manager in processing the Inspection Notices.
• Notices that do not require any work will be filed accordingly.
• Interact with residents and convey that the work required benefits them and the community.
• Inspections must be completed within 12 months as well as any follow-up inspections requested by the General Manager.
• Performs all other duties as assigned

Skills

Customer service

Verbal communication

Diplomacy

Problem solving

Discretion

Interpersonal skills

Policy understanding

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Word

Outlook

Excel

Job description

Introduction

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Description

The Compliance Officer ensures a smooth and efficient operation of services with a thorough understanding of business operations and customer service. Any concerns that cannot be resolved at the Compliance Officer level will be escalated to the General Manager.

Summary

The Compliance Officer ensures a smooth and efficient operation of services with a thorough understanding of business operations and customer service. Any concerns that cannot be resolved at the Compliance Officer level will be escalated to the General Manager.

Essential Duties And Responsibilities

• Look at every property once a year and ensure all residents are maintaining their homes in conformity with the harmony and beauty of the community.
• Double check homes where Inspection Notices have been issued and work was not completed.
• Work closely with the General Manager in processing the Inspection Notices.
• Notices that do not require any work will be filed accordingly.
• Interact with residents and convey that the work required benefits them and the community.
• Inspections must be completed within 12 months as well as any follow-up inspections requested by the General Manager.
• Performs all other duties as assigned

Requirements

Knowledge, Skills and Experience:

• 2 years of customer service experience in a client-facing role
• Excellent verbal and written communication skills
• Able to exercise diplomacy and tact.
• Possess good problem-solving skills.
• Must utilize discretion in managing highly confidential or sensitive information.
• Strong interpersonal skills; able to work with all levels of management and clients.
• Ability to read, understand, and implement established policies and procedures.
• Working knowledge of Microsoft Word, Outlook, and Excel
• Qualified candidates will have a working knowledge of management practices, Association CC&Rs, and Bylaws.

Minimum Education

High School Diploma or equivalent

Availability

Regular business hours and after regular business hours, as necessary

Work Environment

The work environment is a typical office building. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Renee Lott at [phone].