Compliance Officer-Deposits and Payment Operations

City National Bank; Phoenix (AZ); On-site; USD 70,000 - 130,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Tuition reimbursement

Paid time off

Fertility benefits

Family planning support

Career mobility

Employee resource groups

Job summary

City National Bank is seeking a Compliance Officer for Deposits & Payment Operations to oversee consumer compliance programs and monitoring controls. The role focuses on risk-based remediation, policy updates, and collaboration with business units to ensure regulatory adherence.

The ideal candidate has extensive consumer lending compliance experience, strong analytical and communication skills, and the ability to drive process improvements in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent required.
• Minimum 7 years of compliance or regulatory reporting in the consumer lending space.
• Minimum 5 years’ combined experience in consumer lending space or retail banking compliance or working in a legal department; 3 years in managing projects.

Responsibilities

• Serve as a compliance subject matter expert for assigned areas of responsibility.
• Assist with compliance risk assessments and analyze the bank's compliance risks.
• Analyze new and changing consumer laws and disseminate information for implementation.
• Assist with updates to consumer-related compliance policies, procedures, and training materials.
• Assist with review and challenge of compliance testing programs and controls.
• Perform research on regulations and provide guidance on lending compliance requirements.
• Maintain and report compliance testing or monitoring results for assigned business units.
• Attend meetings to discuss testing and risk assessment results and remediation plans.
• Review marketing materials for compliance with regulatory and business standards.
• Participate in committees and advisory meetings and maintain minutes as applicable.
• Perform independent compliance reviews on loan-level accounts.
• Comply with all Bank compliance policies and regulatory requirements; assist with regulatory examinations.

Skills

Analytical thinking

Regulatory knowledge

Effective communication

Project management

Multi-tasking

Time management

Education

Bachelor's Degree or equivalent

Job description

COMPLIANCE OFFICER-DEPOSITS & PAYMENT OPERATIONS

WHAT IS THE OPPORTUNITY?

Position is responsible for overseeing and maintaining assigned areas of the compliance program covering consumers, including monitoring business areas for compliance with applicable laws and regulations and ensuring controls are in place to mitigate compliance risk. The incumbent is responsible for monitoring issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements while assisting business areas with implementing corrective actions or procedural changes, and applying a risk-based approach to remediation strategies.

WHAT WILL YOU DO?

• Serve as a compliance subject matter expert for assigned areas of responsibility
• Assists with compliance risk assessments, analyzing the Bank’s compliance risks; determine if current controls mitigate risk adequately.
• Analyze new and changing consumer laws and regulations through regulatory change management process and disseminate information to applicable business areas for implementation
• Assist with updates to consumer related compliance policies, procedures, and training material
• Assist the Sr Compliance Officer, Compliance Manager, and Risk Assessment team with the review and challenge of the compliance testing programs, controls and related processes.
• Performs research on regulations and provides guidance to business operations on lending compliance requirements.
• Maintain and report compliance testing or monitoring results for assigned business units.
• Attends meetings to discuss testing and risk assessment results and business to remediation plans.
• Review marketing materials for business areas or products including credit card, mortgage, small business, and consumer (lending or deposit) ensuring materials comply with regulatory and business standards
• Participates in compliance-related Committees and Advisory meetings as assigned, maintain minutes or notes as applicable.
• Performs independent compliance reviews on specific loan-level accounts, as necessary through review and challenge process
• Comply fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
• Assist with regulatory examination and serve as liaison with regulators when requested.
• Provide guidance on regulations, requirements, and Bank procedures.
• Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas.
• Analyze the Bank’s compliance risk; determine if current processes control risk.
• Other duties and special projects as assigned.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 7 years of compliance or regulatory reporting in the consumer lending space
• Minimum 5 years’ combined experience in consumer lending space or retail banking compliance or working in a legal department
• Minimum 3 years’ experience with managing projects or processes

Additional Qualifications

• College degree preferred. Relevant, equivalent work experience may be substituted for degree preference.
• Advanced knowledge of banking and consumer compliance laws and regulations, as related to deposit and bank operations (Examples include but are not limited to: Regulations E, DD, CC, and FDIC Regulations).
• Demonstrated experience in Payment Operations including Physical Payments (ATM/Checks/Lockbox) and Electronic & Real Time Payments (Wires/ACH/Credit & Debit Cards/Zelle). Understanding of NACHA rules is helpful.
• Ability to analyze complex situations and “connect the dots” to provide guidance, make recommendations, and/or elevate issues to appropriate levels of management.
• Ability to operate effectively in a fast-paced environment.
• Excellent organizational and analytical skills.
• Ability to communicate clearly and professionally with all levels of an organization.
• Excellent written and verbal communications skills.
• Effective interpersonal skills.
• Proficiency in multi-tasking and prioritizing projects.
• Excellent time management skills and be accustomed to working with deadlines.
• Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus.

WHAT'S IN IT FOR YOU?

Compensation

For locations in (Los Angeles), the salary range is $77,000 - $143,000

For locations in (New York), the salary range is $85,000 - $145,000

For locations (Charlotte, Phoenix, Delaware), the RBC range is $70,000 - $130,000

Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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