Compliance Officer-Deposits and Payment Operations

City National Bank; Charlotte (NC); On-site; USD 70,000 - 130,000; Full time

Benefits offered by this job

Healthcare and benefits

Job summary

City National Bank in Charlotte, NC is seeking a Compliance Officer for Deposits & Payment Operations to oversee consumer compliance programs and lead remediation strategies ensuring regulatory alignment and strong controls across deposits and payment activities.

The role requires advanced knowledge of banking laws (Reg E, FDIC, Fair Lending) and hands-on experience with Payments Operations (ACH, Wires, Cards, Zelle) plus solid project management and communication skills.

Qualifications

• Bachelor's degree or equivalent required.
• 7+ years' compliance or regulatory reporting in consumer lending.
• 5+ years’ combined experience in consumer lending or retail banking compliance.
• 3+ years’ experience managing projects or processes.

Responsibilities

• Oversee assigned areas of the compliance program covering consumers.
• Monitor regulatory change and disseminate to business areas for action.
• Update consumer compliance policies, procedures and training.
• Review marketing materials for regulatory compliance.
• Assist with regulatory examinations and liaison with regulators.
• Provide guidance on regulations and bank procedures.
• Maintain documentation of reviews and remediation plans.
• Participate in compliance committees and risk assessments.

Skills

Compliance experience

Regulatory reporting

Project management

Communication skills

Education

Bachelor's Degree or equivalent

Job description

COMPLIANCE OFFICER-DEPOSITS & PAYMENT OPERATIONS

WHAT IS THE OPPORTUNITY?

Position is responsible for overseeing and maintaining assigned areas of the compliance program covering consumers, including monitoring business areas for compliance with applicable laws and regulations and ensuring controls are in place to mitigate compliance risk. The incumbent is responsible for monitoring issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements while assisting business areas with implementing corrective actions or procedural changes, and applying a risk-based approach to remediation strategies.

WHAT WILL YOU DO?

• Serve as a compliance subject matter expert for assigned areas of responsibility
• Assists with compliance risk assessments, analyzing the Bank’s compliance risks; determine if current controls mitigate risk adequately.
• Analyze new and changing consumer laws and regulations through regulatory change management process and disseminate information to applicable business areas for implementation
• Assist with updates to consumer related compliance policies, procedures, and training material
• Assist the Sr Compliance Officer, Compliance Manager, and Risk Assessment team with the review and challenge of the compliance testing programs, controls and related processes.
• Performs research on regulations and provides guidance to business operations on lending compliance requirements.
• Maintain and report compliance testing or monitoring results for assigned business units.
• Attends meetings to discuss testing and risk assessment results and business to remediation plans.
• Review marketing materials for business areas or products including credit card, mortgage, small business, and consumer (lending or deposit) ensuring materials comply with regulatory and business standards
• Participates in compliance-related Committees and Advisory meetings as assigned, maintain minutes or notes as applicable.
• Performs independent compliance reviews on specific loan-level accounts, as necessary through review and challenge process
• Comply fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
• Assist with regulatory examination and serve as liaison with regulators when requested.
• Provide guidance on regulations, requirements, and Bank procedures.
• Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas.
• Analyze the Bank’s compliance risk; determine if current processes control risk.
• Other duties and special projects as assigned.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 7 years of compliance or regulatory reporting in the consumer lending space
• Minimum 5 years’ combined experience in consumer lending space or retail banking compliance or working in a legal department
• Minimum 3 years’ experience with managing projects or processes

Additional Qualifications

• College degree preferred. Relevant, equivalent work experience may be substituted for degree preference.
• Advanced knowledge of banking and consumer compliance laws and regulations, as related to deposit and bank operations (Examples include but are not limited to: Regulations E, DD, CC, and FDIC Regulations).
• Demonstrated experience in Payment Operations including Physical Payments (ATM/Checks/Lockbox) and Electronic & Real Time Payments (Wires/ACH/Credit & Debit Cards/Zelle). Understanding of NACHA rules is helpful.
• Ability to analyze complex situations and "connect the dots" to provide guidance, make recommendations, and/or elevate issues to appropriate levels of management.
• Ability to operate effectively in a fast-paced environment.
• Excellent organizational and analytical skills.
• Ability to communicate clearly and professionally with all levels of an organization.
• Excellent written and verbal communications skills.
• Effective interpersonal skills.
• Proficiency in multi-tasking and prioritizing projects.
• Excellent time management skills and be accustomed to working with deadlines.
• Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary:

For locations in (Los Angeles), the salary range is $77,000 - $143,000

For locations in (New York), the salary range is $85,000 - $145,000

For locations (Charlotte, Phoenix, Delaware), the RBC range is $70,000 - $130,000

Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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