COMPLIANCE OFFICER - 42004008

Florida; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Florida Department of Agriculture and Consumer Services in West Palm Beach is seeking a Compliance Officer to manage application intake for licenses under Chapter 493 and for concealed weapon licenses, including processing, notarization, and fingerprinting. The role requires an eye for detail, strong communication, and accurate data entry.

The position involves maintaining calendars, reviewing documentation for eligibility, and assisting in informal hearings.

Qualifications

• High school diploma or equivalent and two years of secretarial or clerical work experience.
• College hours may substitute for the experience at 30 semester or 45 quarter hours per year of required clerical experience.
• An equivalent combination of education and experience may substitute for the above requirements.

Responsibilities

• Administers customer service and application intake for licenses under Chapter 493 and concealed weapon licenses.
• Maintains appointment calendar and processes docs, fingerprints, and oath administration.
• Issues and prints renewal licenses.
• Performs data entry to maintain records in the EDMS system.
• Assists hearing officers in informal hearings and handles related data entry.

Skills

Effective communication

Data entry accuracy

Customer service

Education

High school diploma or equivalent

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:884367

Agency: Agriculture and Consumer Services

Working Title: COMPLIANCE OFFICER - 42004008

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF LICENSING

OPEN COMPETITIVE OPPORTUNITY***

CONTACT:

Romane Morgan [phone], Jermaine Francis [phone]

MINIMUM REQUIREMENTS:

A high school diploma or its equivalent and two (2) years of secretarial or clerical work experience.

College education from an accredited institution may be substituted at the rate of 30 semester or 45-quarter hours for each year of the required clerical work experience.

An equivalent combination of education and experience which equals two (2) years can substitute for the above requirements. EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.” Approved Credential Evaluation Agencies (fldoe.org)

ATTENTION CANDIDATES

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.

The Florida Department of Agriculture and Consumer Services values and supports employment of individuals with disabilities. Qualified individuals with disabilities are encouraged to apply.

NOTES:

To maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.

Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.

JOB DUTIES:

Administers exceptional customer service by providing application intake for individuals and agencies licensed under Chapter 493, Florida Statutes, and for new and renewal concealed weapon license applications under section 790.06, Florida Statutes.

Applicant intake includes the following: maintaining the appointment calendar; examination and analysis of application and supporting documentation to verify completion; notarization administration of oath of the application; electronically scanning the applicant's fingerprints; digitally photographing the applicant; and payment processing.

Issues and prints renewal licenses.

Performs appropriate data entry to maintain records and statistics using a complex interactive computer database, specifically, the electronic document management system (EDMS).

Responds to applicant and licensee inquiries regarding statutory and procedural eligibility requirements for applications and renewals. Interprets policies, procedures and applicable Florida Statues. Reviews applications, fingerprints and other documentation to determine the action(s) required to complete the processing of an application or renewal application. The incumbent must have a thorough working knowledge of a variety of integrated software packages to request and direct research necessary to resolve licensing problems.

Assists hearing officers in conducting informal hearings held in the regional office, administers oath to hearing witnesses and performs appropriate data entry for hearing documents.

Performs other related duties as required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of the principles and techniques of effective communication.
• Ability to review data for accuracy and completeness.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of basic computer operations.
• Knowledge of Chapter 493 and section 790.06, FS.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com ;)

For an estimate of the total compensation package for this position, please visit the "Total Compensation Estimator Tool" located above under the "Posting Closing Date."

SPECIAL NOTES:

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

WEST PALM BEACH, FL, US, 33401 WEST PALM BEACH, FL, US, 33406 WEST PALM BEACH, FL, US, 33417 WEST PALM BEACH, FL, US, 33412 WEST PALM BEACH, FL, US, 33411 WEST PALM BEACH, FL, US, 33409 WEST PALM BEACH, FL, US, 33418 WEST PALM BEACH, FL, US, 33415 WEST PALM BEACH, FL, US, 33405 WEST PALM BEACH, FL, US, 33426 WEST PALM BEACH, FL, US, 33410 WEST PALM BEACH, FL, US, 33413 WEST PALM BEACH, FL, US, 33407 WEST PALM BEACH, FL, US, 33460

Nearest Major Market:

Palm Beach

Nearest Secondary Market:

Miami

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.