Compliance Manager

Memphis Housing Authority; Memphis (TN); Presencial; USD 85.000 - 120.000; Jornada completa

Descripción de la vacante

Memphis Housing Authority is seeking a Compliance Manager to lead the day-to-day housing compliance operations across Public Housing, HCV, PBV, RAD and related programs.

You will supervise staff, coordinate regulatory monitoring, ensure HUD compliance, prepare reports, and drive process improvements while supporting the agency's mission.

Formación

• Bachelor's degree in Public Administration, Business Administration, Accounting, Finance, Housing Management, Urban Studies, Social Sciences, or a related field.
• Five years of progressively responsible experience in affordable housing, public housing, housing compliance, or related fields.
• Experience interpreting HUD regulations, notices, handbooks, occupancy requirements, and housing compliance standards.
• Two years of supervisory, lead-worker, or management experience preferred.
• Experience conducting file reviews, compliance monitoring, and regulatory reporting is preferred.

Responsabilidades

• Oversees day-to-day compliance operations and supervision.
• Directs risk-based compliance monitoring for housing programs (Public Housing, HCV, PBV, RAD, etc.).
• Reviews findings and implements corrective actions to ensure regulatory compliance.
• Prepares and coordinates compliance reports and HUD reviews/audits.
• Provides training and guidance on regulatory compliance to staff and partners.

Conocimientos

Leadership

Communication

Regulatory knowledge

Supervisory experience

Data analysis

Policy interpretation

Risk assessment

Public housing knowledge

Detail oriented

Teamwork

Educación

Bachelor's degree in Public Administration / related field

Herramientas

MS Word

Excel

Outlook

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Compliance Manager

Compliance Full Time Memphis TN, Memphis, TN, US

Summary

The Compliance Manager is responsible for the day-to-day management, coordination, monitoring, and quality control of the Memphis Housing Authority’s housing compliance activities. The position supervises Compliance staff and supports the Chief of Housing in ensuring that MHA’s Public Housing, Housing Choice Voucher, Project-Based Voucher, Rental Assistance Demonstration, and other applicable housing programs comply with HUD regulations, federal, state, and local requirements, MHA policies and procedures, and established internal controls.

The Compliance Manager oversees compliance reviews, quality-control activities, corrective-action follow-up, regulatory monitoring, compliance reporting, technical assistance, training coordination, and implementation of compliance-related policies and procedures. The position identifies systemic compliance risks, evaluates program performance, and recommends improvements to strengthen compliance and operational effectiveness. All activities must support MHA's mission, strategic goals, and objectives.

Essential Duties and Responsibilities

The duties and responsibilities listed below describe the general nature and scope of work performed by this position. Other duties may be assigned as needed.

Compliance Management and Supervision

• Manages the day-to-day operations, priorities, workflow, and performance of the Compliance Department.
• Supervises, trains, coaches, evaluates, and develops Compliance staff and other assigned personnel.
• Establishes work standards, monitoring schedules, productivity expectations, and quality-control measures to ensure effective departmental performance.
• Reviews staff work products and provides technical guidance, feedback, and corrective instruction to ensure accuracy, consistency, timeliness, and regulatory compliance.
• Ensures adequate staffing, training, resources, and stakeholder collaboration to support compliance objectives and agency operations.

Compliance Monitoring and Quality Control

• Directs and administers a risk-based compliance monitoring and quality-control program for Public Housing, HCV, PBV, RAD, and other applicable housing programs.
• Conducts or oversees compliance reviews of program operations, records, transactions, and participant files to ensure adherence to HUD regulations, agency policies, the ACOP, and the HCV Administrative Plan.
• Monitors key program functions including eligibility, admissions, occupancy, income verification, rent determinations, recertifications, inspections, transfers, and terminations.
• Reviews performance indicators, regulatory reporting systems, management reports, site visits, and field assessments to evaluate compliance and operational effectiveness.
• Identifies recurring errors, internal-control weaknesses, systemic deficiencies, emerging risks, and opportunities for corrective action and process improvement.

Corrective Actions, Policy Administration, and Regulatory Compliance

• Documents, tracks, and verifies corrective actions resulting from monitoring activities, audits, reviews, investigations, and other compliance assessments.
• Coordinates reviews of regulatory, fair housing, reasonable accommodation, VAWA, accessibility, program integrity, health and safety, and due process matters.
• Monitors changes in HUD regulations, guidance, reporting requirements, and applicable laws, and recommends revisions to policies, procedures, forms, and internal controls.
• Provides compliance training, technical assistance, and guidance to employees, management agents, contractors, and program partners to promote regulatory compliance and operational consistency.
• Evaluates monitoring results, audit findings, complaints, performance data, and regulatory changes to strengthen compliance practices, mitigate risk, and improve program performance.

Reporting and Audits

• Prepares and presents compliance reports summarizing monitoring activities, findings, corrective-action status, identified risks, and overall program performance.
• Collects, analyzes, and maintains compliance data, tracking systems, and supporting documentation to ensure reporting accuracy, data integrity, and regulatory readiness.
• Coordinates and supports HUD reviews, audits, investigations, management reviews, and related corrective-action initiatives.
• Prepares audit responses, supporting documentation, and communications for HUD, auditors, executive leadership, legal counsel, and other authorized parties.
• Reports significant compliance risks, fraud concerns, regulatory violations, or other material issues requiring executive attention and performs other related duties as assigned.
• Represents the Compliance Department at meetings, training sessions, agency functions, property reviews, and other assigned activities.
• Performs other related duties as assigned by the Chief Housing Officer.

Required Knowledge and Abilities

• Excellent verbal and written and oral communication skills.
• Proven time management skills with ability to multi-task in a fast-paced environment.
• Ability to interpret and implement rules, regulations and policies of the U.S. Department of Housing and Urban Development, the U.S. Department of Human Resources and other funding agencies.
• Knowledge of human needs, community services and ability to organize, establish and maintain effective working relationships with superior and subordinate personnel, community groups and the general public.
• Thorough knowledge of social trends and economic conditions and their application to overall community service programs; knowledge of sources and availability of information relating to social services with the ability to secure the confidence and cooperation of other public agencies.
• Ability to supervise, keep and maintain records and create accurate reports.
• Ability to write program narratives, budgets, statistical and other supporting data; ability to develop policy and procedures manuals for various programs.
• Strong interpersonal skills and the ability to communicate both orally and in writing, with groups and individuals from diverse backgrounds.
• Ability to evaluate and disseminate information and develop proposals to promote solutions to resident education, social, recreational and civic problems.
• Knowledge of problem solving and conflict resolution techniques that would be necessary in handling crisis and emergencies.
• Ability to demonstrate leadership experience, professional ability and capability to elicit cooperation. Ability to utilize personal computer using database and word processing software packages.
• Ability to understand and interpret complex program regulations.
• Ability to establish and maintain effective working relationships with co-workers, consultants, contractors, residents, HUD, and local, state and Federal officials, ability to communicate with people from a broad range of socio-economic backgrounds.
• Must possess good customer service skills.

MHA expects all employees to exhibit the following behavioral skills:

Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; and manages performance by providing regular feedback and reinforcement to subordinates.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Effective Communication: Employee is prepared, clear, concise and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicate information with appropriate personnel in a timely manner.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.

Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

Education and/or Experience

Bachelor's degree in Public Administration, Business Administration, Accounting, Finance, Housing Management, Urban Studies, Social Sciences, or a related field from an accredited college or university.

Minimum of five (5) years of progressively responsible experience in affordable housing, Public Housing, Housing Choice Voucher programs, housing compliance, occupancy, quality assurance, auditing, program administration, or a related field.

Minimum of two (2) years of supervisory, lead-worker, or management experience preferred.

Experience interpreting and applying HUD regulations, notices, handbooks, administrative plans, occupancy requirements, and housing compliance standards is strongly preferred.

Experience conducting file reviews, compliance monitoring, quality-control assessments, data integrity reviews, policy implementation, corrective-action tracking, and regulatory reporting is preferred.

Equivalent combinations of education, training, certification, and experience that provide the required knowledge, skills, and abilities may be considered.

Must possess a valid driver's license and be insurable under the Authority's automobile insurance plan at the standard rate.

Technical Skills

To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn computer software programs as required by assigned tasks.

Must also have the ability to develop and update project schedules, including the use of appropriate computer software programs as required by assigned tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Authority properties may cause the employee to experience a range in temperatures and other weather conditions, loud noise levels, and an environment that is more hazardous than a standard office environment. This position may be required to work with contractors as well as Authority residents.