Compliance Manager

Conectiv Supply Chain Solutions; La Vergne (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

Conectiv Supply Chain Solutions in Tennessee seeks a Quality Assurance Manager to lead quality initiatives across our operations. You will drive continuous improvement, oversee audits, and partner with engineering, manufacturing, and suppliers to ensure product excellence.

The role emphasizes implementing QMS, analyzing quality data, resolving customer complaints, and mentoring staff. A strong background in ISO standards, SPC, and cross-functional collaboration is required to maintain compliance

Qualifications

• Three years minimum in quality assurance in manufacturing/distribution.
• Hands-on quality principles and SPC/data analysis.
• Familiarity with ISO 9000 quality systems.

Responsibilities

• Develop and implement QMS aligned with standards.
• Monitor QA processes, conduct internal audits, support external audits.
• Inspect products to ensure standards and customer expectations.
• Analyze quality data with SPC to identify trends and improvements.
• Investigate customer complaints and implement corrective actions.
• Lead training and mentoring on quality standards.

Skills

Quality systems

Internal audits

Statistical analysis

SPC

Leadership

Training

Communication

Education

HS Diploma/GED

Assoc degree or higher in Engineering/QA

Job description

The Quality Assurance Manager is responsible for leading quality initiatives, ensuring compliance with established standards, and driving continuous improvement across operations. This role oversees auditing activities, analyzes quality performance, and partners with cross‑functional teams to enhance efficiency and product excellence.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Develop and implement quality management systems and procedures in alignment with company and regulatory standards (e.g., ISO Quality Management Systems).
• Monitor and evaluate quality control processes, conduct internal audits, and support external audit activities.
• Inspect products and services at various stages to ensure compliance with established standards and customer expectations.
• Analyze quality data using statistical process control (SPC) and other tools to identify trends, inefficiencies, and improvement opportunities.
• Investigate customer complaints, determine root causes, and implement corrective and preventive actions.
• Collaborate with cross‑functional teams, including engineering, manufacturing, and suppliers, to resolve quality issues and maintain compliance.
• Train, mentor, and lead staff on quality standards, best practices, and continuous improvement initiatives.
• Maintain accurate and complete quality documentation to support audits, certifications, and regulatory requirements.

Education & Experience

• HS Diploma/GED, AA, AS, BA, BS, MBA, MS, PHD
• Associate’s degree or higher in Engineering, Quality Assurance, or a related technical field.
• Minimum of three (3) years of experience in quality assurance within a manufacturing and/or distribution environment.

Additional Qualifications

• Hands‑on experience applying quality principles and methodologies.
• Experience with statistical process control and data analysis.
• Familiarity with ISO 9000 quality systems.
• Strong communication and interpersonal skills.
• Proven leadership ability with a collaborative, team‑oriented mindset.
• Self‑motivated with strong organizational skills.

Supervisory Responsibilities

• Manage and develop assigned staff in accordance with company policies and applicable laws.
• Lead team to meet or exceed service‑level agreements (SLAs).
• Participate in interviewing, hiring, training, and onboarding of employees.
• Assign and direct daily work, conduct performance evaluations, and provide coaching and discipline as needed.
• Serve as escalation point for issue resolution and employee concerns.

Work Environment

• Primarily operates in a warehouse environment.
• Requires flexibility to adapt between warehouse floor activities and administrative tasks.
• Regular use of office equipment, tablets, scanners, and related tools.

Physical Demands

• Regularly required to stand, walk, talk, and hear.
• Frequent use of hands to handle products and equipment.
• Must occasionally lift and move up to 30 pounds.
• Requires ability to see close, distant, and peripheral, as well as adjust focus.

Travel

• No travel is expected for this position.

Other Duties

• This job description is not intended to be all‑inclusive. Duties and responsibilities may change at any time with or without notice.

CONECTIV IS AN EQUAL OPPORTUNITY EMPLOYER

Concectiv complies with all Federal, State and Local law prohibiting discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.