Compliance Manager

Onsite Personnel LLC; Bergenfield (NJ); On-site; USD 110,000 - 150,000; Full time

Job summary

Onsite Personnel LLC is seeking a Compliance Manager to lead quality systems and compliance across domestic and international locations. You will drive continual improvement of ISO/IEC 17025 and ISO 9001:2015 programs, coordinate audits, and manage customer feedback while interfacing with all organizational levels.

The role requires strong analytical and leadership skills, extensive experience with calibration standards, and the ability to travel up to 40% to support laboratories and customers

Qualifications

• Bachelor’s degree in a technical field or 8+ years related experience.
• ISO/IEC 17025 with minimum 5 years’ experience.
• ISO 9001:2015 with minimum 5 years’ experience.
• Experience supervising personnel and interfacing with customers.
• Ability to interpret statistical data and read drawings.

Responsibilities

• Implement, maintain, and drive continuous improvement of QMSs and accreditations (ISO/IEC 17025, ISO 9001:2015, ISO 80034, etc.).
• Manage quality issues and customer complaints; lead root-cause analyses.
• Conduct internal and supplier audits per standards and guidelines.
• Host UL/ETL inspections and address arising issues.
• Coordinate with Calibration Lab Managers on quality and equipment needs.
• Audit calibration activities for deviations and maintain uncertainty budgets.
• Develop, monitor, and maintain repeatability and proficiency tests.
• Create and update SOPs for calibration asset management software and uncertainty software.
• Assist Engineering with evaluating new calibration methods.
• Apply statistical techniques to validate measurement standards and processes.
• Oversee inter-laboratory proficiency testing and training on QMSs.
• Provide leadership to Quality and other departments; report KPIs.
• Coordinate with service department on customer feedback actions.

Skills

Communication skills

Analytical thinking

Leadership

Problem solving

Travel readiness

Education

Bachelor’s Degree in a technical field

Tools

Microsoft Excel

SAP/ERP systems

Job description

Education/Experience Required:

• Bachelor’s Degree in a technical field or 8 plus yrs of related experience
• ISO/IEC 17025 (minimum of 5 years’ experience)
• Experience in calibration and metrology for force/torque and pressure
• ISO 9001:2015 (minimum of 5 years’ experience)
• Three years of experience supervising and managing personnel
• Must be able to understand and interpret statistical data and read drawings
• Excellent communication skills to interface with the customer (internal and external) and with all levels within the organization
• Excellent problem-solving skills
• Ability to perform uncertainty evaluation and analysis for measurement standards and associated measurement processes

Essential Duties and Responsibilities:

• Compliance Manager: Implementing, maintaining, and driving continuous improvement of company QMSs and accreditation’s, including ISO/IEC 17025, ISO 9001:2015, TUV, KHNP, AD2000, and ISO 80034 Ex Products System, for domestic and international locations.
• Managing quality issues and customer complaints.
• Facilitating root cause analysis, implementing problem appropriate corrective and preventive actions.
• Conducting internal and supplier audits against appropriate standards and guidelines.
• Hosting UL/ETL routine inspections and handling issues that arise.
• Coordinating with Calibration Lab Managers on quality and equipment needs and issues.
• Routinely auditing calibration activities for potential process deviations.
• Developing and maintaining uncertainty budgets for the calibration laboratories.
• Developing, monitoring, and maintaining repeatability and proficiency tests used for trend analysis.
• Designing and evaluating standard operating procedures for calibration asset management software and uncertainty software for laboratory calibration standards and customer calibration events.
• Assisting Engineering with the evaluation of new calibration methods and procedures.
• Using statistical techniques to analyze and validate measurement standards and processes.
• Ensuring that intermediate checks are performed on calibration standards,
• Authorizing short term extension of intervals on Company standards when requested and to meet company needs based on valid reasons for interval extension or end of period reliability data.
• Supervising the laboratory’s inter-laboratory proficiency testing program and ensuring it is maintained.
• Providing training on all QMSs, including re-verification of all personnel as necessary to maintain confidence in tests and/or calibrations performed.
• Providing leadership and guidance to the Quality and other departments.
• Coordinating with Company service department to support actions associated with customer feedback.
• Reporting on department and other KPIs.

Supervisory Responsibilities:

• Compliance Manager:Compliance Team (2 Associates)Additional resources may be added over time as we grow, and needs identified

Computer Skills Necessary:

• Compliance Manager:Microsoft Excel, Word and PowerPoint.
• SAP and/or other ERP Systems

Physical Demands/Requirements:

• Compliance Manager: Ability to lift 30 lbs. with assistance.
• Ability to travel domestically and internationally up to 40% of the time.

Onsite Personnel is an equal opportunity employer committed to hiring a diverse workforce in an inclusive culture environment. Onsite Personnel does not discriminate based on disability, veteran status or any other basis protected under federal, state, or local laws.