Compliance Coordinator

FirstService Residential; Chino (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K match

Paid holidays

Vacation and sick leave

Tuition reimbursement

Life/Legal services

Job summary

FirstService Residential is seeking a Compliance Coordinator in California to direct enforcement for a community, including inspections, homeowner correspondence, and enforcement hearings. You will work with the Architectural Review Coordinator on modifications.

The role requires strong customer service, communication, and the ability to manage multiple tasks and deadlines while leveraging MS Office tools and driving throughout the community.

Qualifications

• Must have a high school diploma; college degree preferred.
• Must possess a valid California driver's license and state-mandated vehicle insurance.
• Experience in property management or related field is preferred.

Responsibilities

• Maintains a positive working relationship with Executive Director and Assistant General Manager.
• Conduct daily site inspections or as needed.
• Directs follow-up to drive-throughs of the association.
• Attends Board of Directors meetings as required.
• Responds to homeowner complaints and concerns regarding compliance matters.
• Provide monthly reports to Executive Director regarding compliance status.
• Must have reliable transportation and be able to drive throughout the community.

Skills

Property management

Customer service

Communication

Multitasking

Meeting deadlines

Microsoft Office

Driver's license

Board communications

Detail oriented

Education

High school diploma

College degree preferable

Tools

Microsoft Word

Microsoft Access

Microsoft Excel

Job description

Job Overview

The Compliance Coordinator directs the community’s enforcement process; including community inspections, homeowner correspondence, and facilitation of enforcement hearings. This role also works closely with the Architectural Review Coordinator on Architectural Modifications.

Compensation

$24-26/hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future

Your Responsibilities

• Maintains a positive working relationship with the Executive Director and Assistant General Manager responsible for the overall management functions of the association.
• Conduct daily site inspections or as needed.
• Directs the performance of follow-up to drive-throughs of the association.
• Attends Board of Directors meetings as may be required.
• Any and all other assignments as deemed necessary by the Board of Directors or management.
• Conducts and/or participates in committee and owner orientations.
• Utilizes technology as applicable to perform job functions and publish communications to the membership.
• Meet with homeowners as required to support the compliance functions.
• Other duties from time to time may be assigned.
• Provide monthly reports to Executive Director regarding compliance status
• Response to homeowner complaints and concerns regarding compliance matters
• Must have reliable transportation and be able to drive throughout the community.
• Follows quality system procedures.

Skills & Qualifications

• Have some experience in property management and/or or closely related field.
• Possesses exceptional customer service experience.
• Excellent written and oral communication skills and customer service skills.
• Must be able to handle multiple tasks.
• Must be able to handle deadlines and pressure of the position.
• Must be proficient with Microsoft Office, including Word, Access and Excel at an intermediate level.
• Must have reliable transportation; possess current California driver’s license and the current state mandated vehicle insurance.
• Must have the ability to effectively communicate with the Board, vendors and clients, verbally and through written correspondence.
• Must be detail oriented.

Education & Experience

• Must possess a high school diploma. College degree is preferable.
• Valid California driver’s license and state mandated vehicle insurance.

Physical Requirements & Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around during outside events, stand for long periods of time and lift up to 25 pounds.
• Talking and hearing occur continuously in the process of communicating with guests, associates, supervisors, vendors, and our clients.

The work environment characteristics are normal office conditions. May require some driving, must have a valid driver’s license.

Full time position. Typical schedule, Monday through Friday, 8:00 a.m. – 5:00 p.m., unless otherwise specified. Must be able to work some evenings to attend meetings. Consistent and regular attendance required.

Tools & Equipment

• Valid California driver’s license and state mandated vehicle insurance.

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.

All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.