Compliance Complaints Specialist

Us Bank; Tempe (AZ); Hybrid; USD 105,000 - 124,000; Full time

Job summary

U.S. Bank seeks a Compliance Complaints Specialist to manage compliance-related complaints, analyze risks, and collaborate with various business units. This position requires a thorough understanding of consumer protection regulations and excellent communication skills. The role offers hybrid working arrangements and a competitive salary.

Benefits

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement plan

Paid vacation

Short-term and long-term disability

Sick and Safe Leave

Adoption assistance

Qualifications

• Bachelor's degree or equivalent work experience required.
• Typically more than six years of applicable experience.

Responsibilities

• Conduct risk-based reviews of complaints with compliance risks.
• Identify and escalate regulatory compliance risks.
• Collaborate across various business lines.

Skills

Analytical skills

Project management

Communication skills

Problem-solving skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This position sits within the Corporate Compliance Fair Action Compliance Team (FACT) and conducts timely risk based secondary pre-response and post-response reviews of complaints with higher compliance risk, including discrimination complaints. The role is responsible for identifying and escalating regulatory compliance risks and insights to partners. Primary functions of the position also include designing, performing, and reporting on post response focused reviews of complaints and complaint data, and identifying and escalating potential risks and insights. Successful candidates will have a thorough understanding of high-risk consumer protection regulations and compliance risk management. This position will collaborate across many lines of business and requires excellent verbal and written communications skills.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically more than six years of applicable experience
  
  
  

Preferred Skills/Experience

• Considerable knowledge of consumer protection regulations, financial services, and regulatory trends that impact the financial services industry
• Considerable understanding of U.S. Bank’s various business line’s operations, products/services, and associated risks/controls
• Understanding of residential real estate loss mitigation, and foreclosure processes
• Thorough knowledge of Compliance Risk Management and Complaint Management
• Strong analytical and project management skills
• Effective presentation, interpersonal, written and verbal communication skills
• Effective relationship building and problem-solving skills
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
• CRCM, or equivalent bank experience
  
  
  

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  
  
  

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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