Compliance Complaints Specialist

Prosper Marketplace; Phoenix (AZ); Remote; USD 56,000 - 69,000; Full time

Job summary

A financial services company in Phoenix is seeking a Compliance Complaint Specialist. This role involves investigating regulatory complaints and requires a Bachelor's degree along with at least 2 years of related compliance experience. The ideal candidate will possess strong communication skills and be detail-oriented. The position offers a competitive salary ranging from $56,000 to $69,000 annually, along with various benefits and flexible time off.

Benefits

Flexible time off

Comprehensive health coverage

Paid parental leave

Udemy access

Childcare assistance

Pet insurance discounts

Legal assistance

Discounts through Perkspot

Qualifications

• 2+ years’ experience working on compliance-related matters.
• Experience dealing with federal financial statutes and regulations.
• Experience handling customer complaints.

Responsibilities

• Monitor for incoming regulatory complaints.
• Conduct investigations of regulatory complaints.
• Draft regulatory complaints for personal loan and credit card products.

Skills

Good judgment

Interpersonal skills

Communication skills

Highly organized

Detail-oriented

Service orientation

Ability to operate in a fast-paced environment

Critical issue recognition

Flexibility in prioritization

Superior written and verbal skills

Education

Bachelor's degree

Tools

Basic SQL understanding

Job description

Overview

Your role in our mission

We are seeking a Compliance Complaint Specialist to assist the company’s Compliance Department in administering its complaint program. This role will be reporting to the Compliance Complaint Manager and will focus on regulatory complaint investigations and responses.

Responsibilities

• Monitor for incoming regulatory complaints through portals such as the CFPB.
• Conduct the investigation of regulatory complaints (i.e. AG, CFPB, FDIC, and FRB).
• Review and draft the regulatory complaints for both the personal loan and credit card products and then submit the responses to the corresponding bank partners for review.
• Upload approved regulatory complaint response to the applicable portal, send to the bank partner to forward, or mail the response to the customer.
• Assist the Compliance Complaint Manager with trend identification, identification of potential compliance issues, identify areas for improvement, monthly and quarterly reporting, and work with Compliance peers on any applicable remediation of identified compliance issues or risks.
• Assist the business with complaint issues and questions.
• Maintain and run bi-weekly Complaint Working Group meetings with business unit leaders.
• Own Complaint Working Group minutes and distribute to business unit leaders.
• Track elevated issues and complaints through various channels for Compliance risk and escalate to leadership.

Qualifications

• Bachelor’s degree
• 2+ years’ experience working on compliance-related matters for an FDIC-insured depository institution, including experience dealing with federal financial statutes and regulations (e.g. TILA and Reg. Z, ECOA and Reg. B, UDAAP, Dodd-Frank, SCRA, MLA, FCRA, BSA, FDCPA, etc.)
• Experience handling customer complaints
• Good judgment and excellent interpersonal and communication skills
• Ability to work independently
• Must be highly organized, detail-oriented, and have a strong service orientation
• Ability to operate in a fast-paced environment
• Ability to recognize and focus on critical issues
• Flexibility to prioritize, balance, and respond to competing needs within the organization
• Superior written and verbal skills with a demonstrated ability to create processes and procedures
• Basic SQL understanding a strong plus
• Financial services experience a strong plus

What we offer

• The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people\'s lives
• The opportunity to work in a fast-paced environment with experienced industry leaders
• Flexible time off, comprehensive health coverage, competitive salary, paid parental leave, and other wellness benefits
• A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts through Perkspot

$56,000 - $69,000 a year Compensation details: The salary for this position is $56,000 - $69,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.

#LI-AR1

#LI-remote