Compliance Business Oversight Manager - Collections

TD Bank; Mount Laurel Township (NJ); On-site; USD 101,000 - 136,000; Full time

Job summary

TD Bank is seeking a Compliance Business Oversight Manager for Collections in Mount Laurel, New Jersey. The role provides advisory support on compliance risks, develops program strategy, and oversees collections-related regulatory requirements.

Responsibilities include issues management, ongoing monitoring, and policy assurance across relevant lending areas, with a focus on regulatory alignment and continuous program improvement.

Qualifications

• Undergraduate degree or equivalent work experience.
• 7+ years of experience in compliance roles.
• Experience with Reg F, FDCPA, FCRA and SCRA.

Responsibilities

• Advise the business on new and changed regulatory and/or policy requirements.
• Lead reviews for policies and procedures and manage issues across the compliance program.
• Monitor regulatory reviews, audits and exams and prepare summaries and materials.
• Develop and implement effective Compliance Programs in collaboration with stakeholders.

Skills

Credit card lending

Unsecured lending

Regulatory compliance

Policy review

Issues management

Data analysis

Education

Undergraduate degree or equivalent

Job description

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$91,000 - $145,600 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Compliance Job Description:

Why Work with Us?

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact - both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program - it's about creating a culture of compliance that will cascade throughout the organization.

The Compliance Business Oversight Manager - Collections will provide compliance advisory support and manage compliance risk across loan collections. This role focuses on issues management, ongoing monitoring, policy reviews, communications, and complaints management to ensure regulatory compliance and operational excellence. Candidates with expertise in credit card, unsecured lending, and Auto finance collections are preferred. A strong understanding of applicable regulations (Reg F, FDCPA, FCRA and SCRA) and how they apply to collection processes is important to this role. Large bank experience is a plus, but not required, making this a great opportunity for candidates eager to expand their expertise in a dynamic environment.

Job Summary:

The Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction.

Depth & Scope:

• Works independently and is accountable for managing a specialized Compliance function or area
• Provides comprehensive coverage for a significant business or functional area across all legal entities and jurisdictions where TD operates
• Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centers of expertise
• Provides guidance and support to analysts on matters related to portfolio and specialty
• Typically a subject matter expert for a key functional Compliance area and business
• Contact for business management, dealing with non-routine information
• Manages/assists with regulatory reviews including inquiries, audits, and exams
• Identifies and leads problem resolution for project/program complex requirements related issues at all levels

Education & Experience:

• Undergraduate degree or equivalent work experience
• 7+ years of experience

Desired Skills & Experience:

• Experience in credit card, auto or other unsecured lending with a strong understanding of applicable regulations (Reg F, FDCPA, FCRA and SCRA) and how they apply to collection processes.
• Large bank experience a plus, but not required
• Experience reviewing and approving policies and procedures
• Issues management, ongoing monitoring, and complaints management.

Customer Accountabilities:

• Proactively advises the business of new and changed Compliance regulatory and/or policy changes
• Formulates relevant and meaningful insights from data analysis and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues
• Contributes to the development and implementation of Compliance programs
• Guides partner through the development, implementation, oversight and management of effective Compliance Programs
• Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance
• Represents Compliance on internal or external committees relating to designated business activities as required
• Delivers relevant subject matter expertise and Compliance advice to business management
• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiven