Compliance Business Oversight Manager - Collections

TD Bank Group; Charlotte (NC); On-site; USD 91,000 - 146,000; Full time

Job summary

TD Bank US Compliance is seeking a Compliance Business Oversight Manager – Collections to provide advisory support and manage risk across loan collections. The role focuses on issues management, ongoing monitoring, policy reviews, communications, and complaints management to ensure regulatory compliance and operational excellence.

Ideal candidates will have Reg F, Reg X, FDCPA, FCRA and SCRA knowledge, 7+ years in compliance or similar, and large-bank experience. CRCM preferred.

Qualifications

• Undergraduate degree or equivalent work experience.
• 7+ years of experience in compliance or a closely related field.
• Experience reviewing and approving policies and procedures.
• CRC M certification is preferred.

Responsibilities

• Provide compliance advisory support and manage risk across loan collections.
• Lead issues management, ongoing monitoring, policy reviews, communications and complaints handling.
• Coordinate regulatory reviews, inquiries, audits and exams with internal stakeholders.

Skills

Regulatory knowledge

Compliance advisory

Collections knowledge

Stakeholder management

Education

Undergraduate degree

Job description

## Compliance Business Oversight Manager - CollectionsApply: Office Focused: Charlotte, North Carolina: New York, New York: Greenville, South Carolina: Mount Laurel, New Jersey: Portland, Maine: Full time: Posted Today: End Date: November 23, 2026 (17 days left to apply): R\\_1521121**Work Location:**Charlotte, North Carolina, United States of America**Hours:**40**Pay Details:**$91,000 - $145,600 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Line of Business:**Compliance**Job Description:****Why Work with Us?**At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact – both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program – it's about creating a culture of compliance that will cascade throughout the organization. The Compliance Business Oversight Manager – Collections will provide compliance advisory support and manage compliance risk across loan collections. This role focuses on issues management, ongoing monitoring, policy reviews, communications, and complaints management to ensure regulatory compliance and operational excellence. Candidates with expertise in credit card, unsecured lending, and Auto finance collections are preferred. A strong understanding of applicable regulations (Reg F, FDCPA, FCRA and SCRA) and how they apply to collection processes is very important to this role. Large bank experience is highly preferred. **The above details are specific to the role which is outlined in the general summary below. Please review the Desired Skills and Experience as you are considering this role.** **Job Summary:**The Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction. **Depth & Scope:*** Works independently and is accountable for managing a specialized Compliance function or area* Provides comprehensive coverage for a significant business or functional area across all legal entities and jurisdictions where TD operates* Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centers of expertise* Provides guidance and support to analysts on matters related to portfolio and specialty* Typically a subject matter expert for a key functional Compliance area and business* Contact for business management, dealing with non-routine information* Manages/assists with regulatory reviews including inquiries, audits, and exams* Identifies and leads problem resolution for project/program complex requirements related issues at all levels **Education & Experience:*** Undergraduate degree or equivalent work experience* 7+ years of experience**Desired Skills & Experience:*** Previous years of experience as a Compliance Officer / Manager* A strong understanding of applicable regulations (Reg F, Reg X, FDCPA, FCRA and SCRA) and how they apply to collection processes is very important to this role.* Large bank experience is highly preferred* CRCM certification is preferred* Experience reviewing and approving policies and procedures* Experience with Issues management, ongoing monitoring, and complaints management. **Customer Accountabilities:*** Proactively advises the business of new and changed Compliance regulatory and/or policy changes* Formulates relevant and meaningful insights from data analysis and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues* Contributes to the development and implementation of Compliance programs* Guides partner through the development, implementation, oversight and management of effective Compliance Programs* Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance* Represents Compliance on internal or external committees relating to designated business activities as required* Delivers relevant subject matter expertise and Compliance advice to business management* Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices* Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis* Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate **Shareholder Accountabilities:*** Actively assists in developing Compliance Team procedures* Facilitates the periodic Compliance risk and self-assessment activities for designated business using TD's Enterprise Compliance Risk Assessment Framework* Monitors that assessments (monitoring, risk assessment etc.) are completed and communicated in a continuous and timely fashion* Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate* May provide review and content in the development of annual awareness training* Manages the risk assessment process for assigned businesses* Protects the interests of the organization, our customers and our communities – identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues* Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience* Actively manages relationships within and across various business lines, corporate and/or control functions and promotes alignment with enterprise and/or regulatory requirements* Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts* Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite **Employee/Team Accountabilities:*** Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues/points of interest* Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business* Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques* Participates in personal performance management and development activities, including cross training within own team* Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities* Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices* Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships* Contributes to a fair, positive and equitable environment that supports a diverse workforce* Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally **Physical Requirements:**Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%* Domestic Travel – Occasional* International Travel – Never* Performing sedentary work – Continuous* Performing multiple tasks – Continuous* Operating standard office equipment - Continuous* Responding quickly to sounds – Occasional* Sitting – Continuous* Standing – Occasional* Walking – Occasional* Moving safely in confined spaces – Occasional* Lifting/Carrying (under 25 lbs.) – Occasional* Lifting/Carrying (over 25 lbs.) – Never* Squatting – Occasional* Bending – Occasional* Kneeling – Never* Crawling – Never* Climbing – Never* Reaching overhead – Never* Reaching forward – Occasional* Pushing – Never* Pulling – Never* Twisting – Never* Concentrating for long periods of time – Continuous* Applying common sense to deal with problems involving standardized situations – Continuous* Reading, writing and comprehending instructions – Continuous* Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.**#LI-USCorporate**