Compliance and Quality Control Manager

MVM, Inc.; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

MVM, Inc. in Phoenix, AZ is seeking a Compliance and Quality Control Manager to oversee all transportation operations, ensuring DHS and regulatory compliance and high safety standards for families and unaccompanied children.

The role partners with operations leadership to implement robust quality control and contract-aligned policies. The successful candidate will guide audits, drive corrective actions, and maintain meticulous records while supporting a 24/7/365 operation, travel up to 50%, and

Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• Minimum two years in security, law, social work, detention, or related fields.
• Management and supervisory experience relevant to program goals.
• Two years in compliance, quality assurance, or similar areas.
• Knowledge of TVPRA, Flores Settlement and related regulations for unaccompanied children.
• Able to work a flexible schedule, including nights and weekends, with up to 50% travel.

Responsibilities

• Lead ongoing program-wide compliance with laws, regulations, and MVM policies.
• Manage the Quality Control program and drive improvements.
• Update policies and training materials to reflect best practices.
• Draft and develop new policies and procedures.
• Conduct operational inspections and audits of program activities and records.
• Analyze data to identify trends and perform root-cause analyses.
• Coordinate corrective actions with managers and track effectiveness.
• Collaborate with Mission Support to ensure overall program compliance.
• Ensure reporting requirements are met and communicate issues to leadership.
• Maintain comprehensive, organized records of all compliance activities.

Skills

Compliance

Quality Assurance

Leadership

Policy development

Written & oral communication

Travel readiness

Education

Bachelor's degree

Associate degree with relevant experience

Job description

Title

Compliance and Quality Control Manager

Location

Phoenix, AZ

Travel

Up to 50%

Schedule

This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.

About MVM, Inc.

Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members. Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!

Job Summary

As the Compliance and Quality Manager, you are responsible for ensuring that all aspects of MVM’s transportation operations are compliant with policies and procedures specified by the Department of Homeland Security (DHS), as well as applicable federal, state, and local laws and regulations and MVM’s own high standards for ensuring the safety and care of families and unaccompanied children during escort. This includes collaborating with Operational leadership to ensure all quality control plans are executed in compliance with contract requirements.

Essential Functions and Responsibilities

• Ensure ongoing program-wide compliance with government policies, procedures, and guidance; applicable laws and regulations; and MVM policies and procedures.
• Lead the implementation and management of the Quality Control program.
• Participate in the recurring review/updating of all programmatic policies, procedures and training materials to incorporate best practices and validate ongoing compliance.
• Support drafting and development of new policies and procedures.
• Conduct operational inspections of operational program activities, offices, vehicles, equipment, etc.
• Perform quality assurance audits of local internal inspections programs.
• Conduct regularly scheduled and unannounced internal audits of system data and contract records.
• Analyze inspection data to identify patterns or trends.
• Perform root cause analyses of performance or compliance issues as needed.
• Determine appropriate corrective actions in coordination with managers.
• Track completion and assess effectiveness of all corrective actions.
• Collaborate with Mission Support Departments to conduct regularly scheduled and unannounced internal audits to ensure program compliance.
• Ensure contractual compliance with all reporting requirements for all areas of MVM.
• Immediately inform MVM Management and program stakeholders of any potential issues or noncompliance.
• Make thoughtful recommendations to improve compliance and the overall service and care provided by MVM.
• Liaise with DHS inspection teams as needed.
• Maintain comprehensive, well‑organized records of all compliance activities.

Minimum Qualifications & Skills

• Possess a bachelor’s degree from an accredited university (or an associate degree with two or more years of extra relevant experience may be substituted for a bachelor’s degree, or more than four years of related experience may be substituted for a degree).
• Have at least two years of documented experience in a field related to security, law, social work, detention, corrections, or similar occupational area.
• Demonstrate management and supervisory experience applicable to the goals and objectives of this requirement and appropriate for a similar program environment.
• Two (2) years of experience in either compliance, quality assurance, or another field related to the implementation and monitoring of programmatic compliance to licensing, accreditation, and/or policies.
• Knowledge of the Trafficking Victims Protection Reauthorization Act (TVPRA), Flores Settlement Agreement, and other laws and regulations applicable to unaccompanied children and family units.
• Available to work a flexible schedule, including nights and weekends.
• Must be able to travel for extended periods of time (up to 50%).
• Have strong organizational and interpersonal skills.
• Must possess excellent written and verbal communication skills.
• Be able to manage multiple priorities simultaneously and follow through successfully.

Preferred Qualifications & Skills

• Proficiency with the spoken Spanish language

Work Schedule

This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation. Clearance: Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.

Security and Clearance

Ability to obtain/maintain a Security Clearance. Favorable credit check for all cleared positions. Successfully pass a background investigation, drug screen. May be required to pass or present specific requirements depending on the program (i.e., DOT exam, vaccinations, CPR, flu shot).

Citizenship and Physical Requirements

US Citizenship. Duration: Full-Time Travel: Up to 50% Schedule: Monday-Friday business hours. Position also requires some late night, early morning, and weekend hours to complete off‑hour audits.

Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees and the ability to regularly travel via air, car, train, etc.

Climbing/Stooping/Kneeling: 15% - 49% of the time.

Lifting/Pulling/Pushing: 10% - 25% of the time.

Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 75% - 100% of the time.

Physical Dimensions: May move 20-30 lbs.

Additional Information

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

Due to the high volume of applications received, the Talent Acquisition Department will contact you directly, should you be selected to advance in our recruitment process. For more information about the company please visit our website at www.mvminc.com

MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class. MVM complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing this application, interviewing, completing any pre‑employment testing or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].

MVM, Inc. is a professional services firm with 2,500 employees and counting across the United States. We have nearly forty years of experience providing professional, technical, administrative, and program management support services to our Government customers, and have extensive domain expertise in counter‑narcotics, criminal and civil investigations, public safety, and national security. The health and safety of our employees and contractors continues to be our top priority as we face the challenges associated with COVID-19. MVM is continually monitoring the pandemic circumstances and making changes as appropriate given country, state and local guidelines.

Know Your Rights

Qualified individuals with a disability have the right to request reasonable accommodation. If you are unable or limited in your ability to use or access our careers website as a result of your disability, request a reasonable accommodation by: (1) sending an e‑mail to [e-mail] ; (2) informing us regarding the nature of your request and (3) providing your contact information. Please do not direct any other general employment‑related questions to this e‑mail and/or phone number. Only inquiries concerning a request for reasonable accommodation will be responded to from this e‑mail address.