Compliance Analyst I, Complaints Risk Oversight

Affirm; Washington (District of Columbia); Remote; USD 80,000 - 110,000; Full time

Job summary

A fintech company is seeking a Compliance Analyst I to support compliance governance and oversight. This role involves reviewing customer complaints, guiding the operations team to ensure adherence to regulations, and improving processes. Candidates should have 3-5 years of experience in compliance or risk within financial services. The position offers competitive pay and flexible remote work options.

Benefits

Competitive salary

Equity rewards

100% subsidized medical coverage

Flexible spending wallets

Employee stock purchase plan

Qualifications

• 3 to 5+ years of professional work experience in Compliance, Risk, or Audit.
• Inquisitive and proactive in proposing solutions.
• Strong project management and analytical skills.

Responsibilities

• Review and challenge internal responses to consumer complaints.
• Analyze customer complaints to identify root causes.
• Assist with metrics reporting and process improvement.

Skills

Compliance knowledge

Project management

Analytical skills

Verbal communication

Written communication

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Affirm is seeking a Compliance Analyst I to support its compliance governance and oversight program. This analyst will credibly challenge Affirm’s operations team to mitigate risk and ensure compliance with federal and state regulations. This includes investigating and responding to operations issues, reviewing consumer complaints, engaging team members, and supporting larger initiatives such as process improvement.

What You’ll Do

• Review and credibly challenge internal responses to consumer complaints and potential issues from the operations team and guide them regarding a wide variety of regulatory requirements, including (but not limited to) credit reporting, disputes, bankruptcy, fair lending, UDAAP;
• Review customer complaints to identify root cause, analyze trends, and find opportunities for product and process improvements to fix recurring issues;
• Work with cross-functional partners to address compliance concerns and bring to senior management, when required;
• Assist with metrics reporting and provide input on process improvement;
• Support other key compliance and risk management projects, as needed.

What We Look For

• 3 to 5+ years of professional work experience in Compliance, Enterprise or Operational Risk, or Audit within a financial services company, Fintech, or regulatory agency;
• Inquisitive and proactive in proposing creative, effective solutions;
• Strong project management, critical thinking, time management, and analytical skills;
• Excellent verbal and written communication skills, with the ability to present sophisticated and critical issues;
• Strong curiosity about fintech and consumer financial protections.

We offer a competitive compensation package, including a base pay range of $80,000 - $110,000 per year, depending on location and experience, as well as equity rewards and benefits, including 100% subsidized medical coverage, dental, and vision for you and your dependents.

Affirm is proud to be a remote-first company, with the majority of roles being remote and flexible. We also offer a range of benefits, including flexible spending wallets, time off, and an employee stock purchase plan.

We believe in providing an inclusive interview experience for all candidates and are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Affirm is an equal opportunities employer and welcomes applications from qualified candidates with arrest and conviction records.