Compliance Analyst

Teleperformance USA; Maine; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Life insurance

Mental health resources

FSA plans

Retailer discounts

Job summary

Teleperformance USA is seeking a Compliance Analyst to support the Governance, Risk, and Compliance program across the CMS. You will monitor controls, perform audits, and help document findings to drive continuous improvement.

The role emphasizes data-driven reporting, tooling, and cross-functional collaboration. The ideal candidate is organized, process-oriented, and comfortable using automation tools in a fast-paced environment.

Qualifications

• Experience in compliance, audit, quality assurance, risk management, government contracting, or a related field is an asset.
• Strong analytical, organizational, and problem-solving skills.
• Advanced proficiency in Google Workspace, particularly Google Sheets and Drive.
• Experience working within documented processes, controls, and governance frameworks.
• Experience with data analysis, reporting, and process improvement initiatives.
• Exposure to compliance management systems, internal audits, or controls testing is beneficial.
• Familiarity with Google Apps Script, Looker Studio, SQL, Python, AI tools, or workflow automation technologies is considered a strong asset.
• Experience in a regulated industry is beneficial but not required.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.

Responsibilities

• Conduct compliance monitoring, control testing, and audit activities to assess adherence to regulatory, client, and company requirements.
• Document findings, track corrective actions, and support remediation efforts.
• Maintain compliance records, evidence repositories, control inventories, and audit documentation.
• Assist with risk assessments, regulatory change management, and policy reviews.
• Analyze compliance data and prepare reports, dashboards, and management summaries.
• Monitor key compliance metrics and identify trends, risks, and potential control gaps.
• Support governance and ongoing maintenance of the Compliance Management System.
• Identify opportunities to streamline and automate compliance processes and reporting.
• Develop and maintain tools, workflows, and dashboards using Google Workspace technologies, including Google Sheets, Drive, Looker Studio, Forms, and Apps Script.
• Partner with Compliance, Operations, Technology, and business stakeholders to improve processes, data quality, and reporting capabilities.

Skills

Compliance

Audit

Quality assurance

Risk management

Google Sheets

Drive

Looker Studio

SQL

Python

AI tools

Tools

Google Apps Script

Looker Studio

SQL

Python

Job description

Category : Compliance

Application Deadline: Ongoing until positions are filled.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

• TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
• We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
• We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/) . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Position Summary

The Compliance Analyst supports the organization's Compliance Management System (CMS) through ongoing controls monitoring, testing, auditing, reporting, and process improvement.

This role helps ensure compliance requirements are effectively implemented, monitored, documented, and continuously improved.

The ideal candidate is highly organized, process-oriented, analytical, and comfortable using technology and automation tools to improve efficiency and strengthen compliance oversight.

Your Responsibilities

• Conduct compliance monitoring, control testing, and audit activities to assess adherence to regulatory, client, and company requirements.

• Document findings, track corrective actions, and support remediation efforts.

• Maintain compliance records, evidence repositories, control inventories, and audit documentation.

• Assist with risk assessments, regulatory change management, and policy reviews.

• Analyze compliance data and prepare reports, dashboards, and management summaries.

• Monitor key compliance metrics and identify trends, risks, and potential control gaps.

• Support governance and ongoing maintenance of the Compliance Management System.

• Identify opportunities to streamline and automate compliance processes and reporting.

• Develop and maintain tools, workflows, and dashboards using Google Workspace technologies, including Google Sheets, Drive, Looker Studio, Forms, and Apps Script.

• Partner with Compliance, Operations, Technology, and business stakeholders to improve processes, data quality, and reporting capabilities.

Preferred Qualifications & Skills

• Experience in compliance, audit, quality assurance, risk management, government contracting, or a related field is an asset.

• Strong analytical, organizational, and problem-solving skills.

• Advanced proficiency in Google Workspace, particularly Google Sheets and Drive.

• Experience working within documented processes, controls, and governance frameworks.

• Experience with data analysis, reporting, and process improvement initiatives.

• Exposure to compliance management systems, internal audits, or controls testing is beneficial.

• Familiarity with Google Apps Script, Looker Studio, SQL, Python, AI tools, or workflow automation technologies is considered a strong asset.

• Experience in a regulated industry is beneficial but not required.

• Strong written and verbal communication skills.

• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.