Complex Technical Services Representative

International Paper; Columbus (GA); On-site; USD 83,000 - 110,000; Full time

Job summary

International Paper is seeking a Complex Technical Services Representative in Griffin, GA. You will work with customers across four plants to resolve technical and engineering issues affecting product sales and service delivery.

Requires a BS/BA in a related field and 8+ years of packaging applications experience; maintenance/engineering education or advanced trade certification is a plus. This is a salaried, full-time role with growth opportunities and competitive pay.

Qualifications

• BS/BA in related field required.
• 8+ years’ experience with packaging applications.
• Maintenance or engineering education or advanced trade certification is a plus.
• Experience in the corrugated box industry is a plus.

Responsibilities

• Work with customers across the four plants of the complex.
• Resolve significant technical, scientific, or engineering issues affecting sales installation and utilization of products/services.
• Coordinate action with senior technical leaders.
• Provide insights for development of customer value propositions for IP market advantage.
• Provide feedback on market, customer, and competitive activity.
• Participate in development and delivery of financial solutions.

Skills

Customer Focus

Problem Solving

Drive for Results

Action Oriented

Priority Setting

Education

BS/BA in Related Field

Job description

Position Title:

Complex Technical Services Representative

Pay Rate:

$82,500 - $110,000

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.

Category/Shift:

Salaried Full-Time

Location:

Griffin, GA

Plant Locations:

Atlanta, GA; Lithonia, GA; Griffin, GA; Columbus, GA

The Job You Will Perform:

• Work with customers across the four plants of the complex
• Responsible for the resolution of significant technical, scientific, or engineering issues that affect the sales installation and utilization of organization products, and/or services.
• Coordinates appropriate course of action with senior technical leaders.
• Responsible for providing insights for development of customer Value Propositions that will create IP market advantage.
• Provide timely feedback on market, customer, and competitive activity influencing the market.
• Participates in development and has responsibility for delivery of financial solutions.
• Acts as a technical expert in troubleshooting the technical aspects of product sales, manufacturing, and development.
• Activities involve visiting company manufacturing and customer facilities to identify and resolve technical product manufacturing issues and, in some organizations, the installation, repair, and preventative maintenance of equipment sales.
• Serves as a resource for other internal departments and may be sought out by others for advice and solutions.
• Identifies and initiates problem resolution process improvement and serves as primary resource to company and customer operations.

The Qualifications, Skills and Knowledge You Will Bring:

• BS/BA in Related Field
• 8+ years’ experience with packaging applications
• Maintenance or engineering education or completion of advanced trade certification training is a plus
• Experience in the corrugated box industry is a plus
  • Customer Focus
  • Problem Solving
  • Drive for Results
  • Action Oriented
  • Priority Setting

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build:

Sales and Leadership training, promotional opportunities within a global company.

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a global producer of sustainable packaging, pulp and other fiber-based products, and one of the world’s largest recyclers. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2023 were $18.9 billion. Additional information can be found by visiting internationalpaper.com.

Equal Opportunity/Affirmative Action Employer:

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Disability Accommodations:

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone].

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build:

Leadership training, promotional opportunities

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at internationalpaper.com.