Complex Senior Sales Manager - Hilton McLean Tysons Corner and DoubleTree by Hilton Crystal City

Hilton; McLean (VA); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Incredible travel perks

Own a piece of Hilton — ESPP program

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Financial security for your future

Job summary

Hilton McLean and DoubleTree Crystal City seek a Complex Senior Sales Manager to lead group sales, manage relationships, and drive business across meetings and events. You will serve as the key contact for clients, coordinate site visits and proposals, and negotiate contracts to secure business that aligns with hotel revenue goals.

The role emphasizes strategic planning, cross-department collaboration, and team leadership to deliver exceptional guest experiences and measurable performance

Qualifications

• Represent the hotels to prospective clients: primary contact for group rooms, meeting space, and food & beverage services.
• Drive new business opportunities: respond to inquiries, initiate outreach, qualify leads, and solicit potential clients.
• Manage the full sales cycle: conduct site visits, negotiate contracts, prepare proposals and service accounts.
• Develop strategic sales plans: create and execute strategies to meet revenue and room-night goals.
• Analyze sales performance: evaluate reports and identify opportunities to improve conversion and competitiveness.
• Collaborate across departments to ensure satisfaction and fulfil contracted services.
• Supervise and develop team members, monitor performance, and foster a positive work environment.

Responsibilities

• Represent the hotels to prospective clients as the primary contact for group rooms, meeting space, and F&B services.
• Drive new business opportunities by responding to inquiries, initiating outreach, qualifying leads, and soliciting clients.
• Lead the full sales cycle: site visits, client entertainment, proposals, rate determinations, contract negotiations, and account servicing.
• Develop and execute strategic sales plans to meet or exceed revenue and room-night targets.
• Analyze performance to identify lost business and improve conversion.
• Coordinate with departments to deliver contracted services and uphold client satisfaction.
• Mentor and supervise the sales team, monitoring performance and fostering a productive environment.

Job description

Job Identification: 230313

Job Category: Sales and Marketing

Job Schedule: Full time

Salary $95K-100K/USD/Annually

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Complex Senior Sales Manager , you're not just generating and managing group sales for Hilton McLean and DoubleTree Crystal City - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Represent the hotels to prospective clients: Serve as the primary point of contact for customers seeking group rooms, meeting space, and food and beverage services

• Drive new business opportunities: Respond to inquiries, initiate outreach, qualify leads, and solicit potential clients through proactive sales efforts

• Manage the full sales cycle: Conduct site visits, entertain clients, prepare proposals, determine rates, negotiate contracts, and service accounts through fulfillment

• Develop strategic sales plans: Create and execute strategies to achieve or exceed revenue and room night goals, adjusting based on performance and market conditions

• Analyze sales performance: Evaluate lost business reports and identify opportunities to strengthen conversion and competitiveness

• Support exceptional service delivery: Collaborate across departments to coordinate the fulfillment of contracted services and uphold the highest standards of client satisfaction

• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most

• Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

• Financial security for your future - Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay—we're a great place to work.