Complex Sales Manager - The Melrose Georgetown Hotel

Murrieta Hot Springs Resort; Washington; Hybrid; USD 99,000 - 121,000; Full time

Job summary

The Melrose Georgetown Hotel in Washington, DC is seeking a Complex Sales Manager to maximize occupancy and rates in collaboration with hotel operations. You will drive sales through proactive outside and inside activities, propose and convert leads, and manage client groups from inquiry to confirmed bookings.

Responsibilities include drafting annual marketing plans with the Director of Sales, maintaining client relationships, and delivering weekly sales reports.

Qualifications

• Previous hotel sales experience with demonstrated ability to meet sales goals.
• Business transient sales experience preferred; strong hotel sales professional for BT, diplomatic, or wholesale segments.

Responsibilities

• Conduct aggressive sales solicitation, including outside calls and internal appointments.
• Assist DOS in annual marketing plan development and market segment action plans.
• Send proposals and follow up to convert leads to definite status; secure space and space details.
• Document client room blocks, suite needs, and meeting space requirements.
• Gather and route information on groups, including billing, credit, and VIP arrangements.
• Maintain sales quota and focus on customer satisfaction and guest needs.
• Prepare weekly sales call reports and itineraries for potential clients.
• Collaborate with colleagues in a cooperative, guest-service oriented environment.

Skills

Sales skills

Presentation skills

Customer relations

Travel willingness

Tools

Opera

Agency360

Job description

Complex Sales Manager - The Melrose Georgetown Hotel

#26-3065

Washington, District Of Columbia, United States

Location Description

2430 Pennsylvania Avenue NW, Washington, Dist. Columbia 20037

Experience a vibrant boutique hotel located in the Foggy Bottom neighborhood and steps away from internationally acclaimed historic Georgetown. Our iconic Washington, DC hotel features luxurious rooms and suites with beautiful décor and original artwork.

Job Description

The Sales Manager works to maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing room sales and generating business through aggressive sales efforts.

Core Responsibilities:

• Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letter and direct mail. As a proactive sales manager, 80% (eighty) of time should be spent in active sales solicitation.
• Assist the Director of Sales in the preparation of the annual marketing plan, including the action plans covering assigned market segments.
• Send proposals on all leads, which fit the profile of the property and actively follow through to convert from proposal to definite status. Proposals and confirmations should be sent to clients immediately upon holding space.
• Clearly outline on booking sheets client's room block requirements, suite requirements, meeting and banquet space requirement so the accurate facilities may be reserved.
• Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements. Details on meeting arrangements, menus, audio-visual arrangements, etc., should be documented and passed on to catering manager for follow up.
• Responsible for maintaining a sales quota as assigned by DOS.
• Maintain total and complete sensitivity to customer satisfaction and guests' needs.
• Responsible for preparing and providing the DOS with weekly sales call reports and weekly itineraries of planned sales calls to potential customers.
• Work in a cooperative and friendly manner with fellow associates.
• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Perform any reasonable request as assigned or directed by management.

Knowledge, Skills, and Competencies:

• Strong business communication and presentation skills, both verbal and written
• Talk and listen to clients, demonstrating excellent sales skills by knowing and selling product in a professional and courteous manner
• Ability to work in a high demand, sometimes high pressure environment
• High work ethic and self-initiative
• Some travel is required
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Must possess basic computational ability
• Focus and maintain attention to multiple tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Ability to participate in, and at times lead departmental and/or hotel team meetings

Physical Requirements:

• Sit, stand and walk for varying lengths of time
• Lift approximately ten (10) pounds
• Good communication skills, both written and verbal
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line phone, filing cabinets, photocopiers and other office equipment as needed
• Pay: $110,000 Annual Salary (USD)

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

Location

Washington Melrose-WML

Requirements

What we are looking for

• Required - previous hotel sales experience with demonstrated ability to meet sales goals and grow account production.
• Business transient sales experience preferred; will also consider a strong hotel sales professional looking to specialize in the BT , diplomatic, or wholesale segments.
• Comfort and confidence prospecting outside the hotel — outside sales calls, office and embassy visits, and in-market relationship building are core to this role, not occasional.
• Experience with, or strong interest in, diplomatic and government-related accounts a plus.
• Familiarity with wholesale and tour operator channels , including rate loading and production tracking, a plus.
• Strong prospecting, relationship-building, and negotiation skills.
• Ability to analyze account production and translate opportunities into sales action.
• Knowledge of the Washington, DC corporate, diplomatic, and wholesale travel markets preferred.
• Experience with Opera and Agency360 preferred.
• Self-motivated, organized, and comfortable managing goals and priorities across two properties.

This position reports to the Directors of Sales & Marketing at both the Melrose Georgetown Hotel and The Churchill Hotel Near Embassy Row and works closely with Area Revenue Management and Remington Hospitality's national sales team.

Status

Full-time

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