Complex Rehab DME Customer Care Coordinator

Socket.dev; Louisville (KY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

401(k)

Job summary

Numotion in Louisville, KY is seeking a Customer Service Coordinator to handle new equipment requests, verify insurance eligibility, and coordinate scheduling for evaluations and equipment adjustments.

You will ensure accurate data entry, respond to customer inquiries, and help maintain high levels of customer satisfaction in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience.
• Strong communication and interpersonal skills.

Responsibilities

• Assists customers with new equipment requests and demographics; maintains data in the order system.
• Verifies insurance/funding eligibility and communicates financial responsibility; gathers necessary documentation.
• Enters orders in the processing system and ensures intake steps are complete.

Skills

Customer service

Communication skills

Problem solving

Education

High School Diploma or GED

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

JOB PURPOSE:

Receives and implements new equipment requests,determinesreimbursementeligibilityand coordinates thetimelyprovision of services. Facilitatestimelyorder movement throughNumotion’sorder processing system.

KEY RESPONSIBILITIES:

• Assistscustomers with new equipment requests, obtains demographics, enters andmaintainsaccuratedata in order processing system while progressing ordersthrough tocompletion.

• Verifies insurance/funding eligibility and benefits, communicates tocustomerstheirfinancial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.

• Entersorders into order processing system assuring that efforts are made toaccurately and completely perform intake steps.

• Responds to customer inquiries, requests, and complaintsin a timely mannerworking with other staff members to increase customer satisfaction and turnaround times.

• Takesresponsibility to completely resolve issues withoutadditionaltransfers and/or de-escalate customers whenever possible.

• Coordinates scheduling of ATP’s and seating technicians for evaluations and adjustments requests.

• Meets all set productivity and performance standards

• Participates in New Equipment department initiatives to continually improve department results.

• Other duties as assigned by manager

• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.

• Adhere to employee or customer confidentiality andcomply withNumotion’s policies and federal regulations.

• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or asdeemednecessary by management.

REQUIREDQUALIFICATIONS, SKILLS,AND EXPERIENCE:

• High school diploma or general education degree (GED) or equivalent combination of experience and education.

• Minimumoneyear of customer service experience.

PREFERRED COMPETENCIES AND QUALIFICATIONS:

• Strong communicationskills, both written and verbal

• Strong listening,organizationand priority setting skills.

• Ability to work in a fast-paced environment and juggle multiple priorities.

• Ability to think quickly, assess asituationand make a sound decision.

• Ability to provide best-in-class customer service

• Working knowledge of service order processing experience

• Knowledge of complex rehab equipment and products

• Prior experience working in durable medical equipment industry

• Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.

• Knowledge of MS Word, Excel, PowerPoint, and Outlook

PHYSICAL WORK REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of hands, wrists, fingersassociated with computer equipment.

• Prolonged periods of time working at a desk and/or on a computer.

• Occasionally move and reach with arms and hands.

• Ability to communicate effectively.

• Ability to work overtime as needed.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.