Complex Metering Specialist

nwgb; North Carolina; Hybrid; USD 23,970 - 29,297; Full time

Benefits offered by this job

Excellent pension scheme

Perkbox membership

Healthcare cashback and treatment scheme

24/7 Employee Assistance Programme

Job summary

nwgb is seeking a Complex Metering Specialist to join their team in a hybrid role, based in Durham. You will work on meter-related validations, handling data match failures, and resolving contractor skipped meter reads as part of a dynamic service delivery team.

This position requires excellent customer service skills, strong communication, and the ability to manage multiple internal systems for effective meter management. Join us for a rewarding career with benefits that include a competitive pension scheme, holiday allowance, and health perks.

Qualifications

• Experience with meter validations and data integrity failures.
• Ability to confidently liaise with customers and operations teams.
• Proficient in managing internal systems for meter readings.

Responsibilities

• Resolve issues related to metering validations and data integrity.
• Liaise with customers and contract providers confidently.
• Ensure efficient meter read delivery to the Billing system.

Skills

Customer service background

Strong communication skills

Persuasive telephone manner

Job description

Job Title

Complex Metering Specialist (37 hours per week, Permanent)

Location

Hybrid working with Salvus House, Durham as a base

Salary

Starting from £26,634 plus a discretionary bonus potential of up to 8% of annual salary

Job Level

D

Reporting to

Metering Team Leader

Role Overview

We’re looking for a Complex Metering Specialist who will be responsible for working on meter related validations, data match failures and the resolution of contractor skipped meter reads. You will be working as part of a busy and dynamic service delivery team, resolving meter related issues to minimise regulatory fines.

Typical Day

• Handling meter reads that come through multiple internal systems and ensuring they complete their journey to the external market within regulatory code.
• Making outbound contact with the customer to obtain meter reads to fulfil reading schedules and conduct investigations into meter related issues.
• Investigating broken meter issues and making informed decisions based on the needs of the customer, Wave and the market.
• Ensuring meter data is correctly maintained, to improve the ability to obtain future meter reads and assist with accurate billing.
• Internal and external stakeholder relationship management.
• Working as a team to share knowledge and best practice.

Requirements

With a customer service background, you will have a friendly and persuasive telephone manner, be competent in dealing with queries and possess strong communication skills.

• Resolve metering validations and data integrity failures.
• Confidently liaise with customers, operations teams and contract providers.
• Monitor efficient system performance in the delivery of meter reads to the Billing system.
• Work effectively across multiple internal systems to ensure meter reads complete their journey to the external market within Regulatory code.
• Work closely with internal stakeholders and contractors to optimise meter reading scheduled routes.
• Make informed decisions on meter asset defects.
• Identify opportunities to offer customers value added services, utilising meter read data where appropriate.

Benefits – Wealth

• Excellent pension scheme – double match up to 5% employee contribution and 10% from Wave.
• Bonus potential.
• Perkbox membership with a vast range of perks.
• Income protection scheme.
• Personal accident insurance.
• 4x salary life assurance.
• Free onsite parking.

Benefits – Time off

• 24 days holiday rising to 26 plus bank holidays.
• A day off for your birthday.
• Half a day on Christmas Eve and New Year’s Eve.
• The option to buy holidays.
• 1 day paid volunteering.

Benefits – Wellbeing

• Hybrid/Flexible working.
• Healthcare cashback and treatment scheme.
• Cycle to work scheme.
• 24/7 Employee Assistance Programme.
• Free flu shots.

Benefits – Family Friendly

• Enhanced maternity and paternity pay.
• Enhanced shared parental and adoption leave.
• Resources available to employees and their families.

Equal Opportunity

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey.