Client Success Specialist

Metergy Solutions; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Long-Term Disability

401K plan

Paid Time Off

Holiday pay

Summer hours

Team events

Job summary

Metergy Solutions, LLC, a leading submetering provider in North America, is hiring a Client Success Specialist in New York. You will nurture ongoing client relationships, respond to inquiries, and coordinate with Metergy Client Managers to ensure accurate and timely service delivery.

Ideal candidates are outgoing, motivated and capable of independent work, with strong communication and organizational skills. A dynamic benefits package and growth opportunities await.

Qualifications

• This position requires an outgoing, highly motivated, service-oriented self-starter.
• New Grads are welcome to apply; prior B2B client interaction is a strong asset.
• Excellent planning, organization and communication skills, written and verbal.
• Strong proficiency in MS Office, especially Excel, PowerPoint; familiarity with Salesforce.
• Ability to work independently within compressed timelines and solve problems.

Responsibilities

• Support building owners and Property Managers in partnership with Metergy Client Managers.
• Establish productive relationships with internal and external stakeholders as a trusted partner.
• Screen and resolve client inquiries at first level and document outcomes.
• Summarize inquiries for Client Managers to support timely resolution.
• Gather required documentation and communicate updates to stakeholders and teams.
• Assist in outreach programs and client communications to enhance delivery.
• Provide supplemental training to support enrollment or billing activities.

Skills

Client interaction

Communication

Organizational skills

Analytical thinking

Independent worker

Education

Post-secondary education or equivalent

Tools

Excel

PowerPoint

SharePoint

Salesforce

Job description

About Metergy Solutions, LLC. （"Metergy"）

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Position Summary

The Client Success Specialist will be an integral part in maintaining strong ongoing relationships with our clients by quickly and thoughtfully responding to inquiries, requests and tasks. Growing in this role will lead to opportunities in Client Success Management or similar.

Accountabilities

• Support building owners, and Property Managers in partnership with Metergy Client Managers
• Work with all stakeholders and establish productive relationship as a trusted partner, both internal and external
• Perform first level screening and resolution of client queries
• Ensure timely and accurate summary of client inquiries to Client Managers to support inquiry resolution when escalating
• Obtain documentation relating to inquiries supporting property stakeholders, conveying relevant information to Client Managers and various internal teams
• Assist in outreach programs and client communications that enhance Metergy’s program delivery
• Provide supplemental Metergy training supporting enrollment or billing activities, as required
• Attend meetings by request to represent Metergy and/or provide education to internal and external stakeholders
• Actively participate in internal meetings, providing status reports verbal or written status updates
• Analyze and audit data while resolving typical inquiries using technical or non-technical resources
• Collaborate with cross-functional work teams, both internal and external
• Maintain process and procedures for delivery of outreach programs for all utility types
• Share or produce reports related to enrollments, consumption, billing, and remittances, as requested or required
• Proactively identify and make recommendations for business improvement processes
• Maintain customer files on proprietary databases, updated to current, as necessary
• Participate in special projects, initiatives, sales calls, and other opportunities, as assigned

Qualifications

• This position requires an outgoing, highly motivated, service-oriented self-starter with:
• Post-secondary education or equivalent work experience and/or prior related work experience in utility metering or billing
• New Grads are welcome to apply!
• Having direct B2B client interaction experience is a strong asset
• Excellent planning, organization, and communication skills, both written and verbal, with ability to confidently present information to internal and external teams, Property Managers, etc
• Strong proficiency in MS Office applications, particularly Excel, PowerPoint, Sharepoint, and familiarity with Salesforce
• Demonstrated ability to work independently within compressed timelines
• Ability to prioritize, solve, and where appropriate, elevate problems
• Strong decision making and analytical skills

Benefits & Perks

• Excellent health coverage and life insurance benefits – no waiting period!
• Company-paid Long-Term Disability and Basic Life Coverage
• Flexible Spending Account (FSA) options
• 401K plan with immediate company match
• Generous Paid Time Off Plan plus 10 paid holidays
• Summer hours to enjoy the weather
• Regular Social events - happy hours, summer & holiday parties, & more

Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.

Metergy uses artificial intelligence (AI) for interview notetaking purposes. Metergy does not use AI to screen, assess, or select candidates.

Hourly/ Non-exempt position. In addition to the hourly rate there will be an annual bonus.