Complex Human Resources Coordinator

CHP Holdings; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

CHP Holdings is seeking a Complex Human Resources Coordinator to provide day-to-day HR support across multiple hotel properties in Phoenix. You will coordinate recruiting, onboarding, employee records, benefits, and compliance while protecting confidential information and escalating issues to HR leadership.

You will work closely with hotel leaders and the HR team to ensure timely, consistent service to associates and to support training, orientations, and policy communications across properties.

Qualifications

• High school diploma or equivalent required; an associate or bachelor’s degree in human resources, business, or a related field is preferred.
• 1+ years of HR, recruiting, administrative, or hospitality experience preferred.
• Experience supporting multiple locations or hotel operations is a plus.
• Familiarity with HRIS, payroll, applicant tracking, and timekeeping systems preferred.
• Ability to handle confidential information with discretion.
• Strong organization, follow-through, communication, and customer service skills.
• Ability to travel between assigned properties as needed.

Responsibilities

• Coordinate job postings, applicant tracking, interview scheduling, and candidate follow-up for assigned properties.
• Communicate with applicants about hiring steps, required documents, orientation, and anticipated start dates.
• Support hiring events, job fairs, community partnerships, and employee referral programs.
• Prepare offer letters and hiring documents after receiving required approvals.
• Track background checks, drug screens, and other pre-employment steps when required by company policy.
• Maintain accurate recruiting records and provide hiring updates to property leaders and HR leadership.
• Onboarding and Orientation: Coordinate new-hire paperwork, orientation schedules, system access, and required training.
• Support completion and timely processing of Form I-9 and related employment documents according to company procedures.
• Explain basic HR processes, benefits enrollment steps, timekeeping, attendance expectations, and available resources to new associates.
• Help deliver property and brand orientation, including service expectations and required training.
• Track onboarding completion and follow up with associates and managers about outstanding items.
• Maintain complete, accurate, and confidential employee files and electronic records.
• Enter and update employee information in the company’s HR, payroll, and timekeeping systems.
• Process personnel changes such as transfers, promotions, pay changes, department changes, and separations after required approval.
• Audit records for missing or incomplete documents and follow up with the appropriate manager or associate.
• Prepare routine HR reports, rosters, status updates, and audit materials.
• Organize records in accordance with company retention and access procedures.
• Assist associates with general questions about benefit enrollment, eligibility, deadlines, and where to obtain plan information.
• Coordinate benefit enrollment materials and communicate deadlines to associates and managers.
• Route complex benefits questions to the benefits administrator or HR leader.
• Track leave and accommodation paperwork, maintain appropriate records, and promptly refer requests to the HR leader for review.
• Protect the confidentiality of medical and other sensitive information.
• Respond to routine associate questions in a professional, respectful, and timely manner.
• Document concerns brought to HR and promptly elevate complaints involving harassment, discrimination, retaliation, safety, wage concerns, or other serious matters.
• Assist HR leadership with gathering documents, maintaining timelines, scheduling meetings, and organizing investigation materials.
• Help coordinate performance review and corrective action processes by tracking deadlines and maintaining records.
• Support consistent communication of company policies and procedures without making decisions reserved for HR leadership or management.
• Maintain neutrality and confidentiality when handling sensitive matters.
• Track completion of required company, safety, and brand training and follow up on overdue items.
• Assist with preparation for internal reviews, brand audits, and HR compliance audits.
• Help managers distribute policy updates, forms, and HR communications across assigned properties.
• Visit hotel properties as needed to support onboarding, associate questions, records audits, and HR programs.
• Build effective working relationships with general managers, department leaders, associates, and the HR team.
• Perform other related duties as assigned.

Skills

Organization

Communication

Customer service

Discretion

Multitasking

Travel readiness

Education

Associate or Bachelor's degree in Human Resources

Tools

HRIS systems

Payroll systems

Applicant tracking system

Timekeeping systems

Job description

Position Summary

The Complex Human Resources Coordinator provides day-to-day HR support across multiple hotel properties. This role coordinates recruiting, onboarding, employee records, benefits and leave administration, training, HR communications, and compliance tracking. The Coordinator works closely with hotel leaders and the HR team to provide timely, consistent service to associates while protecting confidential information and escalating employee relations or compliance concerns to the appropriate HR leader.

Essential Duties and Responsibilities

• Coordinate job postings, applicant tracking, interview scheduling, and candidate follow-up for assigned properties.
• Communicate with applicants about hiring steps, required documents, orientation, and anticipated start dates.
• Support hiring events, job fairs, community partnerships, and employee referral programs.
• Prepare offer letters and hiring documents after receiving required approvals.
• Track background checks, drug screens, and other pre-employment steps when required by company policy.
• Maintain accurate recruiting records and provide hiring updates to property leaders and HR leadership.
• Onboarding and Orientation
• Coordinate new-hire paperwork, orientation schedules, system access, and required training.
• Support completion and timely processing of Form I-9 and related employment documents according to company procedures.
• Explain basic HR processes, benefits enrollment steps, timekeeping, attendance expectations, and available resources to new associates.
• Help deliver property and brand orientation, including service expectations and required training.
• Track onboarding completion and follow up with associates and managers about outstanding items.

Employee Records and HR Systems

• Maintain complete, accurate, and confidential employee files and electronic records.
• Enter and update employee information in the company’s HR, payroll, and timekeeping systems.
• Process personnel changes such as transfers, promotions, pay changes, department changes, and separations after required approval.
• Audit records for missing or incomplete documents and follow up with the appropriate manager or associate.
• Prepare routine HR reports, rosters, status updates, and audit materials.
• Organize records in accordance with company retention and access procedures.

Benefits and Leave Support

• Assist associates with general questions about benefit enrollment, eligibility, deadlines, and where to obtain plan information.
• Coordinate benefit enrollment materials and communicate deadlines to associates and managers.
• Route complex benefits questions to the benefits administrator or HR leader.
• Track leave and accommodation paperwork, maintain appropriate records, and promptly refer requests to the HR leader for review.
• Protect the confidentiality of medical and other sensitive information.
• Associate Support and Employee Relations Administration
• Respond to routine associate questions in a professional, respectful, and timely manner.
• Document concerns brought to HR and promptly elevate complaints involving harassment, discrimination, retaliation, safety, wage concerns, or other serious matters.
• Assist HR leadership with gathering documents, maintaining timelines, scheduling meetings, and organizing investigation materials.
• Help coordinate performance review and corrective action processes by tracking deadlines and maintaining records.
• Support consistent communication of company policies and procedures without making decisions reserved for HR leadership or management.
• Maintain neutrality and confidentiality when handling sensitive matters.

Training, Compliance, and Hotel Support

• Track completion of required company, safety, and brand training and follow up on overdue items.
• Assist with preparation for internal reviews, brand audits, and HR compliance audits.
• Help managers distribute policy updates, forms, and HR communications across assigned properties.
• Visit hotel properties as needed to support onboarding, associate questions, records audits, and HR programs.
• Build effective working relationships with general managers, department leaders, associates, and the HR team.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent required; an associate or bachelor’s degree in human resources, business, or a related field is preferred.
• One or more years of HR, recruiting, administrative, or hospitality experience preferred.
• Experience supporting multiple locations or hotel operations is a plus.
• Familiarity with HRIS, payroll, applicant tracking, and timekeeping systems preferred.
• Ability to handle confidential information with discretion.
• Strong organization, follow-through, communication, and customer service skills.
• Ability to manage competing priorities and meet deadlines.
• Proficiency with Microsoft Office or similar workplace software.
• Ability to travel between assigned properties as needed.

Work Environment and Physical Requirements

This role works in hotel and office environments and may require regular travel between properties. The position may require sitting, standing, walking through hotel areas, and occasionally lifting or carrying light materials. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

Equal Employment Opportunity

The company provides equal employment opportunities to applicants and associates. Employment decisions are made in accordance with applicable law and company policy.