Complex Guest Service Agent - Hilton Portland Downtown and the Duniway

Hilton Worldwide, Inc.; Portland (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Complex Guest Service Agent to enhance guest experiences at their vibrant Portland locations. This role is perfect for those passionate about customer service and eager to grow within the hospitality sector. You will be the first point of contact for guests, responsible for greeting, registering, and checking them out, all while ensuring exceptional service is delivered. Join a dynamic team that values your contributions and offers fantastic perks, including free meals during shifts and discounted room rates for you and your family. If you thrive in a fast-paced environment and are ready to take your career to the next level, this opportunity is for you!

Benefits

Free meals during shifts

Robust benefits plan

Discounted room rates for family

Qualifications

• 1 year of prior customer service experience is required.
• Open availability including weekends/holidays is necessary.

Responsibilities

• Greet and register guests, ensuring outstanding service.
• Check guests out of the hotel, maintaining high standards.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Job Description - Complex Guest Service Agent - Hilton Portland Downtown and the Duniway (HOT0B9Q6)

Work Locations: Hilton Portland Downtown, 921 S.W. Sixth Avenue, Portland, 97204

The Hilton Portland and the Hilton Duniway are looking for their next Complex Guest Service Agent to join their dynamic team at the front desk! If you have a passion for customer service and want to learn and grow in the hospitality industry, this is the perfect opportunity! Come enjoy great perks like free meals during shifts, a robust benefits plan, and discounted room rates for you and your family at Hilton Hotels!

Minimum Requirements:

1 year of prior customer service experience required.
Shift Pattern: Open availability required including weekends/holidays, anticipate this to be mostly afternoon/evening shifts.
Hourly Rate: $20.00 per hour plus upsell incentives paid out monthly.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards