Complex Director of Sales

crestline-external; Aberdeen (MD); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health and Welfare plans

401k Savings Plan with Company Match

Competitive Paid Time Off

Travel Discounts

Job summary

Crestline Hotels & Resorts is seeking a Complex Director of Sales in Aberdeen, Maryland, to foster market share growth and enhance guest satisfaction. The role involves collaborating with multiple teams and driving successful sales strategies.

The ideal candidate should have 3-5 years in hotel sales, a high school diploma or GED, and exceptional communication skills. Preferred qualifications include a Bachelor's degree and familiarity with Delphi or Envision software. Attractive benefits are offered, including medical plans and competitive paid time off.

Qualifications

• 3-5 years of work experience in hotel sales.
• Ability to communicate and influence effectively.
• Proven track record in sales within the hotel industry.

Responsibilities

• Drive market share growth and guest satisfaction.
• Contract group business and negotiate corporate accounts.
• Ensure staff understand and successfully execute the Business Plan.

Skills

Strong selling skills

Exceptional communication

Leadership in sales

Understanding of market conditions

Education

High School Graduate or GED

Bachelor's Degree (preferred)

Tools

Basic Computer Skills

Delphi or Envision software experience

Job description

Overview: Exciting Complex Director of Sales Opportunity!

We are currently on the hunt for a Complex Director of Sales. The ultimate mission of this role will be to drive market share growth and guest satisfaction. This is a phenomenal opportunity for someone excited to work with a premium brand and Crestline Hotels & Resorts, a company that has continuously been labeled a great company to work for!

A strong predictor of success for the Complex Director of Sales will be the ability to:

• Quickly understand market conditions and provide leadership around maximizing opportunities for revenue growth from new and current customer base and nearby competition
• Drive a culture of success and effective sales tactics while mentoring the existing sales team
• Develop cohesion with the General Manager, Revenue Management, and Regional Sales staff to ensure alignment and open communication
• Possess excellent selling skills and style to connect quickly with customers

The Complex Director of Sales should also be able to work closely and collaborate effectively with:

• All key leaders across the hotel to include the General Manager, Assistant General Manager, Front Office Manager, and other Operational Leaders
• Crestline’s Executive and Regional Sales Leadership, and Revenue Management
• Additional Corporate Staff and key members across the Corporate level to include Human Resources, Centralized Accounting, and Senior Operations staff

Key Duties & Responsibilities:

• Strong focus on growth of Total Hotel Revenue and positive RevPAR Index Change Year-Over-Year – your ability to influence and increase these upon starting is key
• Understanding and execution of the Sales Process to effectively contract group business and secure corporate negotiated rate accounts
• Understand and champion the hotel’s overall Business Plan with a strong focus on execution
• Ensure a strong understanding of the hotels Comp Set and provide any recommendations to the Field Sales Staff and General Manager
• Staff Optimization – ensure all newly hired and current sales staff understand their mission and have the tools to execute successfully on the Business Plan
• Develop and get to know key players to include Hotel Ownership and pertinent Field/Corporate Staff

Education and Experience:

• High School Graduate or General Education Degree (GED) with 3-5 years of equivalent work experience – you have a passion for Hotel Sales coupled with a competitive, hunter mentality!
• Strong understanding of Hotel Sales and Comp Sets with a proven track record of success
• Exceptional communication skills both verbal and written – your ability to communicate and influence by word and writing is a must
• Basic Computer Skills – you must have the ability to communicate effectively through email as well as manipulate and analyze information quickly from spreadsheets and databases

Preferred Skills and/or Education:

• Bachelor’s Degree
• Premium-branded Select, Focused, or Extended Hotel Stay experience
• Delphi experience for Hilton/Marriott Hotels or Envision for Crestline's Hyatt hotels

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

The anticipated pay range for this role is between $70,000 and $80,000. Base pay will depend on skills, qualifications and experience. Hotel experience required.

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! Benefits may vary depending on location.