Complex Director

Ameriprise Financial Services, LLC; Newton (MA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Ameriprise Financial Services, LLC is seeking a Complex Director to drive profitable multi-office growth across a defined geography. You will manage P&L, implement strategy, recruit and develop branch leaders, and optimize resources with a focus on client satisfaction and risk management.

The role requires 7-10 years of leadership experience, FINRA licensure, and a strong track record in financial services. In-office collaboration is expected, with some schedule flexibility.

Qualifications

• Bachelor’s degree or equivalent (4-years)
• 7-10 years of relevant experience
• Active FINRA Series 7
• Active FINRA Series 24, or S9/10
• Active State Securities Agent Registration (S63 or S66)
• Active IAR Registration (S65 or S66)
• Active Life and Variable Contracts insurance licenses
• Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience

Responsibilities

• Lead complex and branches with a focus on profitable growth and client outcomes.
• Develop and execute branch performance plans, coaching, and talent development.
• Drive national recruiting strategies and oversee onboarding and ramp-up plans.
• Oversee risk management, regulatory compliance, and adherence to brand standards.
• Execute quarterly business reviews with leadership and provide regular performance feedback.
• Collaborate with operations and other resources to optimize complex resources.

Skills

Leadership

Strategic planning

P&L management

Client relationship management

Education

Bachelor’s degree or equivalent (4-years)

7-10 years of professional experience

Job description

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

The Complex Director seeks to drive profitable multi-office growth across a closely defined geography (i.e., complex) by creating a compelling business plan emphasizing profitable growth through effective management of P&L, implementing sound strategy and growth through advisor and client acquisition, retention, tenure, and productivity. The Complex Director will drive revenue and asset growth, effectively segmenting the needs and prioritizing the opportunities of the complex, developing high-performing branch and associate managers, and optimizing resources across the complex including strong partnerships across the operations team.

Key Responsibilities

• Accountable for own branch and branches within complex.
• Lead branch and associate managers, advisors, and build strong partnerships with operations staff and other resources that support the complex.
• Lead from the front by demonstrating effective strategies, demonstrate appropriate leadership competencies and executing the playbook to drive results.
• Understand skills of branch managers and leverage talents to drive performance. Develop and execute performance improvement plans when necessary.
• Implement national recruiting strategy. Lead branch managers and recruiting partners to execute.
• Recruit high quality experienced advisors and novice advisors to your branch and complex.
• Actively generate leads into local area pipeline and manage the end-to-end candidate experience.
• Understand the Ameriprise value proposition, develop branch’s unique value proposition, and articulate each to candidates.
• Execute on onboarding and ramp-up plans that drives growth.
• Drive profitable organic growth of the complex and branch office key metrics through active leadership, coaching, and delivery of the Ameriprise Client Experience.
• Inspect results regularly and provide regular coaching to branch managers and advisors in your branch on business planning, client acquisition, advice, investment solutions, external practice acquisition, and more.
• Lead the complex with integrity.
• Ensure brand standards, client service and client satisfaction are met.
• Maintain a legal and compliant organization.
• Perform front-line supervision and second level supervision activities to ensure sales activities are appropriately based on client objectives, goals, and risk tolerance.
• Anticipate, manage, and resolve risk items to ensure the interests of the client. Develop strong local culture, including a culture of peer learning and comradery; achievement orientation; growth and continuous development.
• Ensure Ameriprise core values are upheld - client focus, integrity always, excellence in all we do, and giving back to the communities in which we live and work.
• Quarterly Periodic Business Reviews with Branch Leader and Regional Sales Leader.
• Monthly results review with Branch Leader.
• Weekly to bi-weekly 1:1s with Level II+ advisors.
• Bi-weekly results review with branch managers.
• Monthly reviews with branch and complex support staff.
• Weekly visits to branches within complex.

Required Qualifications

• Bachelor’s degree or equivalent (4-years).
• Experience: 7-10 years of relevant experience.
• Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.
• Active FINRA Series 7.
• Active FINRA Series 24, or S9/10.
• Active State Securities Agent Registration (S63 or S66).
• Active IAR Registration (S65 or S66).
• Active Life and Variable Contracts insurance licenses.
• 7-10 years of professional experience.
• Self-driven and achievement oriented.
• Ability to execute a predefined playbook to drive results, and lead others to do the same. Strong presentation skills and executive presence.
• P&L expense management and ability to analyze data and reports to determine business opportunities.
• Proven leadership skills and ability to drive & motivate a large organization to achieve results.
• Knowledgeable and able to develop networks with a wide array of communities.

Preferred Qualifications

Master’s degree and/or relevant industry designations preferred (e.g., CFP).

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Base Pay Salary

The estimated base salary for this role is $120,000- $150,000 a year. We have a pay-for performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Sales

Line of Business

AAG Ameriprise Advisor Group

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.