Complex Claims Director - Aviation

AIG; Atlanta (GA); On-site; USD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a North American Aerospace Claims Complex Director to lead the adjustment of complex aircraft damage claims. In this pivotal role, you will collaborate with various stakeholders to enhance the claims process, ensuring a customer-centric approach. The position offers an exciting opportunity to leverage your technical expertise in aviation claims while fostering relationships with internal and external partners. Join a forward-thinking company that values collaboration and invests in the development of its employees, creating a supportive environment where you can thrive and make a significant impact in the field of aerospace claims management.

Benefits

Comprehensive benefits package

Professional development opportunities

Employee Resource Groups (ERGs)

In-person collaboration environment

Qualifications

• Strong technical capability in managing complex aviation claims.
• Ability to explain technical issues clearly and problem-solve effectively.

Responsibilities

• Manage and adjust complex aircraft damage claims efficiently.
• Develop relationships with stakeholders and support underwriting partners.

Skills

Aviation claim management

Interpersonal communication

Technical expertise in claims

Relationship building

Time management

Problem-solving

Education

Bachelor's degree in relevant field

Professional certifications in claims or insurance

Tools

Claims systems programs

Computer proficiency

Job description

At AIG, we are reimagining the way we help customers to manage risk. Join us as a North American Aerospace Claims Complex Director Severity to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

This position requires the adjustment of complex aircraft damage claims. The Complex Director will function as a key account contact for multiple programs across all sub-classes of Aerospace. The role serves as a technical referral point for NA Aerospace claim team members and will collaborate with NA Aerospace Claim leaders, Global and NA Aerospace underwriting business leads and stakeholders to deliver a consistent, efficient and customer centric NA Aerospace claim proposition.

1. Proactive and efficient management and adjusting of aerospace claims across all sub-classes with a concentration in complex first party and third party general aviation claims requiring industry experience and technical expertise.
2. Develop and maintain effective relationships with internal stakeholders as well as global, regional, and local aerospace customers and brokers.
3. Identify, and report claim trends, lessons learned and risk management opportunities to Aerospace stakeholders.
4. Support underwriting partners in account management and new business development.
5. Actively participate in team talent development through internal training programs and informal mentoring.

What you will need to succeed

1. Strong technical Aviation claim capability to manage and adjust complex aircraft damage and liability claims.
2. Technical expertise in managing/minimizing the total cost of complex Aviation claims.
3. Ability to establish strong relationships with NA Aerospace stakeholders, customers, and brokers.
4. Excellent interpersonal and written communication skills, including the ability to explain technical issues and problem solve.
5. Developed computer proficiency with an aptitude for both common and specialized claims systems programs and applications.
6. Self-motivated, ability to manage time and prioritize.
7. Willingness to assist in developing teammates’ technical aerospace proficiencies.
8. Ability to effectively manage vendors, including attorneys and experts to minimize the total cost of Aerospace claims.

Ready to take your career to the next level? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:

CL - Claims AIG AEROSPACE ADJUSTMENT SERVICES INC