Complex Claims Analyst - Financial Lines - EPL (m/f/d)

Allianz; Illinois; Hybrid; USD 113,000 - 171,000; Full time

Benefits offered by this job

Hybrid working model

Bonus scheme

Pension

Private healthcare

Job summary

Allianz Commercial seeks a Complex Claims Analyst for Financial Lines EPL to manage and resolve sophisticated EPL claims. The role emphasizes aggressive investigation, legal analysis, reserving, and settlement within authority, with strong broker and client relationship building.

You will collaborate with underwriters, loss adjusters, and internal partners to drive market management and ensure compliant claims handling. A Bachelor’s degree is required, and a hybrid/remote work model is available.

Qualifications

• 5 - 7 years’ experience in EPL claims with complex coverage and liability issues.
• Detailed understanding of Financial Lines EPL policy wordings, terms and conditions.
• Proven relationships with brokers at peer group level and local market familiarity.
• Expert understanding of Liability products and coverage and adjustments.
• Strong knowledge of regional/local liability markets and competitor landscape.
• Solid understanding of legal/regulatory framework affecting claims.
• Experience applying AI/ML to improve processes is a plus.
• Experience in a complex, global matrix organization.
• Bachelor’s degree in a relevant discipline.

Responsibilities

• Investigate complex EPL claims requiring qualified legal analysis.
• Evaluate liability, damages, reserving levels, and coordinate external service providers.
• Analyze coverage issues and communicate positions to insureds and brokers.
• Negotiate and resolve complex EPL claims with cost-effective solutions.
• Ensure claims are settled within authority and per guidelines.
• Refer cases outside authority and prepare referral documentation.
• Support establishment of claims procedures for new accounts with clients, brokers, and loss adjusters.
• Proactively assist in market management and acquisition of new business and retention of existing business.
• Liaise with underwriters on market initiatives and participate in industry functions.
• Represent AzC externally to brokers, clients, and third-party adjusters.
• Drive involvement of relevant functions in the claims process (Underwriting, Operations).
• Effectively report complex loss and claims information internally and externally.
• Input and maintain claims records in AzC systems; produce monthly loss trend reports.
• Assist in maintaining proactive claims management and performance reporting.

Skills

EPL claims

Legal analysis

Negotiation

Reserving claims

Relationship management

AI/ML in claims

Education

Bachelor’s degree in a relevant discipline

Job description

We are looking for a Complex Claims Analyst - Financial Lines - EPL

This role can be based in the Alpharetta, GA or Chicago, IL offices. We are also open to qualified remote candidates, who are not within a reasonable commuting distance of an Allianz Commercial North America office.

Your Team

You will be working with a small but diverse team of claims professionals of various experience levels and backgrounds, in a collegial and supportive atmosphere that values individual strengths and encourages professional development and participation in industry leadership.

The Impact You Will Have

The Complex Claims Analyst will proactively investigate, evaluate, and negotiate resolution of assigned primary and excess EPL claims, in accordance with established best practices and assure claims are handled within granted autonomy limits. The Complex Claims Analyst will also develop and maintain relationships with customers and brokers as well as internal business partners.

Some of your specific responsibilities will include

• Investigation of Claims - Investigate claims that involve complex liability issues on primary and excess EPL claims, requiring qualified legal analysis.
• Evaluating and Reserving of Claims - evaluating liability and analyzing damages; determining appropriate reserving levels; and selecting and directing independent external service providers (e.g. Lawyers, Independent Adjusters, Experts).
• Analyzing Coverage - analyzing coverage to determine if there are coverage issues; communicating coverage positions to insureds and brokers.
• Settlement - Negotiating and resolving complex EPL claims ensuring cost effective, service orientated solutions.
• Ensuring claims are settled in accordance with settlement guidelines.
• Referrals and Compliance - Ensuring all claims handled within authority limits, and in line with AzC Claims complex procedures and claims handling guidelines.
• Referring cases outside of authority level, preparing referral documentation and materials as appropriate; and
• Supporting the establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters.
• Market Management - Proactively supporting acquisition of new business and retention of existing business.
• Proactively liaising with underwriters on market management initiatives and attending industry functions.
• Relationship Management - Positively representing AzC externally to the market and developing and maintaining relationships with brokers and clients, as well as other relevant stakeholders (e.g. third party adjusters);
• Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting, Operations.
• Effectively reporting and presenting complex and contentious loss and claims information internally and externally.
• Claims Processing & Administration - Inputting and maintaining accurate claims records for designated accounts, within appropriate AzC Claims administration systems.
• Manage timely production of management information reports (e.g. monthly major claims movements) and proactively identify loss trends.

What You’ll Bring to the Role

• 5 - 7 years’ experience in proven track record in handling EPL claims involving complex coverage, liability, and damage issues
• Product and Coverages: Detailed understanding of Financial Lines claims products, EPL policy wordings, terms and conditions and coverages
• Demonstrate established relationships with brokers at peer group level and well established within local market.
• Have an expert understanding of Liability products and portfolio, with expert understanding of coverage and application in the adjustment process.
• In-depth understanding of regional / local Liability insurance markets and competitor landscape
• Detailed understanding of legal and regulatory framework
• Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is highly beneficial.
• Experience working in a complex, global matrix organization.
• Bachelor’s degree in a relevant discipline

The annualized base pay range for this role is $112,818 - $170,509. The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by several factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package. As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards.

107734 | Customer Services & Claims | Professional | Allianz Commercial | Full-Time | Permanent

What’s in it for you?

• We are committed to nurturing an inclusive environment where everyone feels they belong.
• We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.
• We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.
• With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Let’s care about everything that makes you, you

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let’s care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let’s care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let’s care for life’s twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let’s care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.

Allianz stands for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

People with disabilities:

We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email [e-mail]