Portfolio Solutions Claims Manager (m/f/d)

Allianz Commercial; Chicago (IL); Hybrid; USD 112,000 - 218,000; Full time

Benefits offered by this job

Hybrid working

Bonus program

Private healthcare

Job summary

Allianz Commercial in North America seeks a Portfolio Solutions Claims Manager to shape claims strategy, governance, and performance across direct and reinsurance portfolios. You will oversee complex losses, delegated-authority programs, and partner relationships, aligning with underwriting and finance to improve portfolio results.

This role offers a hybrid working model and exposure across Property, Liability, Marine, Aviation, and Financial Lines.

Qualifications

• 7–10 years of relevant insurance experience.
• Expert-level direct claims handling, including coverage analysis and reserving.
• Experience overseeing delegated-authority governance.
• Strong collaboration with underwriting, actuary, finance and brokers.

Responsibilities

• Lead claims strategy and governance across North America.
• Oversee direct-handled and reinsurance claims across multiple lines.
• Define delegated-authority frameworks and escalation thresholds.
• Collaborate with underwriting, actuarial, finance and brokers.
• Manage performance analytics and partner audits.
• Lead complex loss events and recoveries.

Skills

Claims strategy

Portfolio management

Leadership

Negotiation

Stakeholder management

Education

Bachelor's Degree (preferred)

Job description

We're Hiring: Portfolio Solutions Claims Manager

Location: Alpharetta, GA, Chicago, IL or New York , NY

Focus: Reinsurance Business

Shape Claims Strategy. Strengthen Portfolio Performance. Influence the Market.

Are you an accomplished insurance professional who understands how individual claims decisions influence the performance of an entire portfolio?

Allianz Commercial is seeking a Portfolio Solutions Claims Manager to lead claims strategy, governance, and performance across North America. This highly visible role oversees both direct-handled and reinsurance claims across multiple lines of business, bringing together technical claims expertise, portfolio steering, delegated-authority oversight, and strong commercial judgment.

You will help create a consistent approach to claims authority, controls, partner performance, and complex-loss management while collaborating with senior leaders and external market partners. This is an opportunity to influence claims outcomes at scale and help strengthen the long‑term performance of sophisticated commercial insurance portfolios.

What You'll Own

• Drive the North American claims strategy across direct and reinsurance portfolios, aligning claims priorities with enterprise claims and underwriting objectives.
• Monitor claims outcomes, emerging issues, and portfolio performance to support informed business decisions.
• Serve as a senior point of contact for claims performance, escalations, and outcomes.
• Build claims capabilities, standards, and succession across the function.
• Represent Allianz Commercial in external forums with reinsurers, cedants, capacity providers, brokers, and market bodies.

Strengthen Delegated-Authority Governance

• Lead a consistent delegated-authority framework for direct-handled and reinsurance claims.
• Define and monitor claims authority levels, guidelines, controls, and escalation thresholds.
• Oversee claims handled by third‑party administrators, managing general agents, reinsurance carriers, and direct‑writer carriers.
• Establish audit, claims‑review, and performance‑monitoring programs for delegated partners.
• Evaluate partner adherence to contractual requirements, service standards, and regulatory expectations.
• Review delegated‑authority arrangements and take corrective action when performance or control standards are not met.
• Strengthen governance across binders, facilities, and indexes through appropriate referral, segregation, monitoring, and reporting.

Provide Technical Claims and Commercial Leadership

• Provide technical direction on complex direct and reinsurance claims across Property, Liability, Marine, Aviation, and Financial Lines.
• Apply expertise to Treaty and Facultative reinsurance placements.
• Oversee coverage determinations, reserving, litigation strategy, reinsurance recoveries, and cession strategy.
• Partner with brokers on coverage strategy, facility design, and complex claim resolution.
• Oversee commutations, buy‑backs, and recoveries with a focus on accuracy, commercial outcomes, and compliance with policy and contract wordings.
• Lead the response to large and complex loss events, including catastrophe losses.
• Oversee aggregate‑exposure tracking, reporting, ceded reinsurance recoverable, and counterparty credit exposure in coordination with Finance.

What You’ll Bring to the Table

• Bachelor's Degree (preferred)
• Claims and Portfolio Expertise
• Approximately 7 to 10 years of relevant insurance experience.
• Expert-level direct claims‑handling experience, including coverage analysis, reserving, and litigation management.
• Strong insurance and reinsurance knowledge.
• Experience establishing or operating audit, monitoring, and control frameworks for delegated partners.
• Knowledge of delegated‑authority governance involving TPAs, MGAs, carriers, binders, facilities, and indexes.
• Understanding of applicable reinsurance and claims regulatory frameworks, including NAIC credit-for‑reinsurance requirements and state claims‑handling standards.
• Leadership and Commercial Judgment
• Strong leadership and people‑management experience.
• Demonstrated ability to build productive internal and external relationships, including partnerships with Underwriting, Actuarial, Finance, Legal, brokers, and carriers.
• Experience leading change‑management and project‑steering initiatives.
• Strong negotiation skills and sound commercial judgment.
• Excellent written, verbal, presentation, and stakeholder‑management capabilities.
• Ability to translate complex claims and portfolio issues into clear recommendations for senior leaders.

Why This Role?

This is more than a traditional claims‑management position. It is an opportunity to shape how claims authority is granted, how external partners are governed, how complex losses are managed, and how claims insights support stronger portfolio decisions across North America.

Bring your claims expertise, portfolio perspective, and commercial leadership to Allianz Commercial.

The annualized base pay range for this role is $112,333 - $218,467.

The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by a number of factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package. As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance‑based cash incentive awards.

108919 | Customer Services & Claims | Management | Allianz Commercial | Full‑Time | Permanent

What’s in it for you?

Let’s Care About Everything That Makes You, You

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in‑person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let’s care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let’s care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let’s care for life’s twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let’s care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid‑sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family‑owned and medium‑enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

People With Disabilities

We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email [e-mail]

Recruitment Agencies

Allianz Commercial has an in‑house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm.Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly. Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.