Complex Claims Analyst – Commercial Auto & General Liability

RiverStone; Manchester (NH); Hybrid; USD 85,000 - 115,000; Full time

Job summary

RiverStone is seeking a Complex Claims Analyst with a strong background in Commercial Auto and General Liability to independently manage complex, high-exposure claims from assignment through resolution. This role offers hybrid work within 60 miles of Manchester, NH or Garden City, NY or remote within the United States.

You will investigate coverage and liability, develop resolution strategies, monitor reserves, and collaborate with counsel and experts.

Qualifications

• 5–7 years of experience in commercial claims handling, with Commercial Auto & General Liability.
• Strong knowledge of coverage analysis, liability, damages, reserving, claims investigation, and risk transfer.
• Experience partnering with outside counsel and managing litigation strategy.
• Ability to independently manage a complex caseload, competing priorities, deadlines, and billable-hour expectations.
• Four-year college degree or equivalent.

Responsibilities

• Independently manage Commercial Auto, General Liability, and Excess claims from assignment through resolution.
• Investigate and evaluate coverage, liability, damages, and overall claim exposure.
• Develop and execute effective claims handling and resolution strategies.
• Establish, monitor, and adjust reserves based on exposure and claim developments.
• Identify and pursue risk transfer, contribution, indemnification, and subrogation opportunities.
• Oversee litigated claims in partnership with Approved Panel Counsel, including litigation strategy and resolution.
• Ensure proper file setup, documentation, reserving, and compliance with company procedures.
• Maintain thorough, accurate, and timely claim files while effectively managing competing priorities and deadlines.
• Consistently meet established billable-hour and productivity requirements while maintaining high standards for claim quality, accuracy, documentation, and client service.
• Participate in the development of claims handling strategies, special projects, and companywide committees and initiatives.
• Mentor and share technical knowledge with less-experienced claims professionals as needed.

Skills

Analytical skills

Investigative skills

Negotiation skills

Organizational skills

Decision-making skills

Education

Four-year college degree

Tools

Adjuster licenses

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Complex Claims Analyst – Commercial Auto & General Liability

Full Time New Hampshire, Hybrid, Manchester, NH, US

Complex Claims Analyst – Commercial Auto & General Liability

Location: Hybrid within 60 miles of Manchester, NH or Garden City, NY; otherwise fully remote within the United States.

Take Your Claims Career to the Next Level

Ready to take on more complex claims and have greater ownership of your work? RiverStone is looking for an experienced Complex Claims Analyst with a strong background in Commercial Auto and General Liability claims.

In this role, you'll independently manage complex and high-exposure claims, investigate coverage and liability, develop resolution strategies, and partner with counsel and other experts. You'll have the opportunity to use your judgment, strengthen your technical expertise, and make a meaningful impact as part of an experienced and collaborative claims team.

Why Join Us?

• Impactful Work: Handle complex and high-exposure claims that challenge your expertise and allow you to make a meaningful difference for our clients.
• Flexibility: Work hybrid if you're within 60 miles of Manchester, NH or Garden City, NY, or remotely elsewhere in the U.S.
• Leadership Opportunities: Share your knowledge, mentor junior analysts, and contribute to broader claims initiatives.
• Professional Growth: Continue building your expertise through complex claims handling, litigation management, coverage analysis, and risk transfer strategies.

What You’ll Do

• Independently manage Commercial Auto, General Liability, and Excess claims from assignment through resolution.
• Investigate and evaluate coverage, liability, damages, and overall claim exposure.
• Develop and execute effective claims handling and resolution strategies.
• Establish, monitor, and adjust reserves based on exposure and claim developments.
• Identify and pursue risk transfer, contribution, indemnification, and subrogation opportunities.
• Oversee litigated claims in partnership with Approved Panel Counsel, including litigation strategy and resolution.
• Ensure proper file setup, documentation, reserving, and compliance with company procedures.
• Maintain thorough, accurate, and timely claim files while effectively managing competing priorities and deadlines.
• Consistently meet established billable-hour and productivity requirements while maintaining high standards for claim quality, accuracy, documentation, and client service.
• Participate in the development of claims handling strategies, special projects, and companywide committees and initiatives.
• Mentor and share technical knowledge with less-experienced claims professionals as needed.
• Maintain required adjuster licenses and comply with applicable regulatory requirements.

What We're Looking For

• 5–7 years of experience in commercial claims handling or a related field, with demonstrated experience handling Commercial Auto and General Liability claims.
• Experience managing complex, high-exposure, excess, and/or litigated claims.
• Strong knowledge of coverage analysis, liability, damages, reserving, claims investigation, and risk transfer.
• Experience partnering with outside counsel and managing litigation strategy.
• Strong analytical, investigative, negotiation, organizational, and decision-making skills.
• Ability to independently manage a complex caseload, competing priorities, deadlines, and billable-hour expectations.
• Strong written and verbal communication skills with a collaborative approach.
• Active New York and New Hampshire adjuster licenses required or the ability to obtain and maintain.
• Ability to obtain and maintain additional state adjuster licenses as required.
• Four-year college degree or equivalent combination of education and relevant work experience.

Travel

Travel as required based on business needs.

Work Environment / Physical Demands

This position operates in a professional, collaborative environment and requires the ability to produce thorough, accurate, and timely work while managing competing demands, deadlines, and distractions.

The position regularly uses standard office equipment, including computers, phones, copiers/printers, and related technology.

RiverStone retains the right to change or assign additional duties and responsibilities to this position based on business needs.

Diversity, Equity, Inclusion & Belonging

RiverStone Resources, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ+, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.

If you're an experienced claims professional who enjoys digging into the details, developing strategy, and finding solutions to challenging Commercial Auto and General Liability claims, we'd love to hear from you.