Complex Casualty Claims Specialist - Northwest Zone

Liberty Mutual Insurance; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading insurance company is seeking a Senior Claims Resolution Specialist to manage complex auto and homeowner's claims. This role requires strong investigative and negotiation skills, alongside a Bachelor's degree and significant litigation experience. The position involves working independently and collaborating with legal counsel, ensuring effective claims resolution and compliance with regulations.

Benefits

Sign-on bonus up to $2,500

Flexible days off

Qualifications

• 5+ years of litigation experience.
• Ability to handle high-complexity claims effectively.

Responsibilities

• Manage, investigate, and resolve auto and homeowner’s casualty claims.
• Prepare for and attend trials, hearings, and conferences.

Skills

Communication

Analytical

Investigative

Negotiation

Education

Bachelor's degree

Job description

Pay Philosophy

The typical starting salary range for this role is determined by factors such as skills, experience, education, certifications, and location. The full salary range reflects the competitive market value across the nation and offers opportunities for growth within the role. Some roles may include a compensation plan with commission and/or bonuses, varying by multiple factors outlined in the plan.

Position Overview

We are hiring a Senior Claims Resolution Specialist for the Personal Lines Casualty team to handle auto and homeowner’s casualty claims in the Northwest Region. Responsibilities include investigating, evaluating, and settling cases, including high exposure or complex coverage issues. The role involves working independently within authority limits and handling claims involving severe injuries.

This position is eligible for a sign-on bonus of up to $2,500 after 90 days for external candidates with an active All-Lines Adjuster license in Florida or Texas, with documentation required.

Preference will be given to candidates residing within Pacific or Mountain Time Zones.

In-office attendance is required twice a month for those living within 50 miles of our Hub locations.

Training and reliable attendance are critical for success in this role.

The salary range posted reflects varying pay scales across Liberty Mutual regions, evaluated based on your background and qualifications.

Position Levels

• Senior Claims Resolution Specialist II: Accrues 1.5 flexible days off per month, up to 15/year.
• Senior Claims Resolution Specialist III: Accrues 2 days per month, up to 20/year.

Responsibilities

• Manage, investigate, and resolve auto and homeowner’s casualty claims, including coverage, liability, damages, and settlement within authority limits.
• Identify suspicious claims, refer to SIU, and pursue subrogation opportunities.
• Prepare for and attend trials, hearings, and conferences; report status to management.
• Collaborate with trial counsel and prepare reports.
• Communicate with policyholders, witnesses, and claimants to gather information and advise on actions.
• Respond to inquiries and ensure reserves are adequate, recommending increases when necessary.
• Ensure security of financial processing and claim information.
• Manage practices and billing of outside and in-house counsel.
• Assist in regulatory matters and participate in special projects or mentoring as directed.

Preferred Qualifications

• 5+ years of litigation experience.
• Expertise in handling complex personal lines claims involving severe injuries and fatalities.

Qualifications

• Deep knowledge of coverage, liability, and claims procedures.
• Ability to handle high-complexity claims effectively.
• Understanding of state and federal laws relevant to claims.
• Strong communication, analytical, investigative, and negotiation skills.
• Typically requires a Bachelor's degree or equivalent experience plus at least 7 years of related experience.
• Ability to obtain necessary licensing.

About Us

Liberty Mutual is dedicated to fostering a diverse, inclusive environment where employees can thrive. We offer comprehensive benefits, continuous learning, and a supportive community. We believe in security and progress, helping people protect what matters most and pursue their goals confidently. We are committed to equal opportunity employment and prohibit discrimination based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information, or any other protected status.

Fair Chance Notices include: California, Los Angeles (Incorporated and Unincorporated), Philadelphia, San Francisco.